Temporary Customer Service Agent

Company: FlySafair

Location: East London, Eastern Cape

Job Type: Temporary

Work Level: Junior

Salary: Market Related

Duration: Short Term

EE Position: No

Job Description

Reference Number: PassengerServices_ELS_CSA01

As a Customer Service Agent you will:

• Assist passengers with ticket sales, bookings and flight changes, explaining rules, terms, conditions, regulations and procedures as needed.
• Help customers during flight disruptions or cancellations.
• Handle and safeguard confidential information.
• Address complaints professionally and promptly.
• Escalate complex issues to the on‑duty supervisor.
• Provide professional customer service at all times.

Requirements

• Grade 12 or equivalent (essential).
• Experience in an airport or ticket sales environment (essential).
• Willingness to work weekends, public holidays, flexible hours and shifts as required.
• Good computer skills and familiarity with Microsoft Office (Word, Excel, Outlook).
• Excellent customer service skills.
• Excellent written and verbal English, including proper phone etiquette.
• Conflict resolution skills.

Personal Attributes

• Excellent written and verbal English with proper phone etiquette.
• Punctual and reliable.
• High degree of patience and assertiveness.
• Trustworthy, professional and able to handle confidential information.
• Immaculate time‑keeping.
• Ability to work well under pressure.
• Good time‑management skills.
• Customer‑focused and service‑oriented.
• Conflict resolution skills.

Application Guidelines

Email applications will not be accepted.

Preference will be given to members of under‑represented designated groups.

If you do not receive feedback within two (2) weeks from the closing date, please consider your application unsuccessful.

FlySafair reserves the right to:

• Not proceed with this vacancy.
• Appoint selected candidates based on operational requirements.

Closing Date

23 February 2026

How to Apply

To apply for this job please visit flysafair.mcidirecthire.com.