Executive Manager: Complaints and Investigations Jobs

Executive Manager: Complaints and Investigations

Company Overview

The City of Johannesburg Metropolitan Municipality drives economic growth as Africa’s most advanced commercial hub. We deliver world-class infrastructure and services while maintaining our unique African character.

Position Details

Employment Type: Full Time

Education Requirement: Bachelor’s/Master’s Degree in Law (LLB/LLM preferred)

Experience Needed: 10 years legal experience (5 years senior management)

Location: Johannesburg, Gauteng

Department: Legal & Governance

Key Requirements

• Legal qualification (NQF 7+) with local government knowledge
• Proven leadership in complex organizational environments
• Expertise in mediation, dispute resolution, and policy development
• Strong understanding of municipal bylaws and human rights frameworks
• Track record of improving administrative processes

Core Responsibilities

• Lead complaint resolution through mediation and investigation
• Analyze systemic service delivery challenges and propose solutions
• Monitor compliance with constitutional obligations and human rights
• Advise Council on policy improvements and risk mitigation
• Promote ethical governance standards across municipal operations

Application Process

Qualified candidates should apply through the City of Johannesburg portal at:
share-eu1.hsforms.com

Note: Official City recruitment processes never require payment at any stage. Create free professional CV using standard templates for best results.