Agent: Customer Service – Europcar

Company: Motus Corporation

Location: N1 City Goodwood, Goodwood, Western Cape

Posted: 2026-02-16

About the Role

The Agent: Customer Service supports the branch’s targets by delivering efficient and professional customer service. The role follows company quality management procedures and ensures a smooth rental experience for all customers.

Key Responsibilities

• Handle all aspects of customer check‑out and check‑in rental transactions.
• Create, amend, cancel, and monitor reservations.
• Provide excellent customer service and assist with customer queries.
• Perform general office duties: capture fuel, VRV’s, non‑revenue items, follow up on overdue rentals, scan documents, partial billing, fleet movement control, claims reports, rental deposits, and record lost property recoveries.
• Maintain security and quality control of vehicles and company property.
• Identify and report expired licenses, due service, and any quality issues.
• Adhere to housekeeping and cleanliness standards for the branch environment.
• Carry out additional duties as requested.

Minimum Experience

2 years of front‑office or customer service experience.

Minimum Qualifications

• NQF Level 4 (Matric or equivalent)
• Code 8 driver’s licence with at least 2 years of driving experience
• Computer literate
• Willingness to work overtime, shifts, and weekends when required

Competencies

• Strong verbal and written communication in English
• Excellent interpersonal and customer relations skills
• Customer focus with initiative and proactive problem solving
• Telephone and face‑to‑face counter selling skills
• Ability to handle pressure and manage time effectively
• High accuracy and attention to detail
• Team player, respectful of diverse cultures and backgrounds

Personal Attributes

• Committed and professional in conduct and grooming
• Resilient under adversity, long hours, and customer conflict
• Energetic, self‑motivated, and flexible during peak periods
• Driven to achieve individual and team goals
• Trustworthy, responsible, honest, and integrity in all dealings

Application Deadline

Open until filled.

How to Apply

To apply for this position, please visit the following link:

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