End User Support Administrator Jobs

End User Support Administrator Opportunity – eThekwini Municipality

Location: eThekwini Metropolitan Area, KwaZulu-Natal
Position Type: Full-Time

About Our Organization

eThekwini Municipality, governing South Africa’s third-largest city and home to Durban, serves over 3.4 million residents. We pride ourselves on being one of Africa’s best-managed municipalities and a leading economic hub in KwaZulu-Natal province.

Position Overview

We seek a skilled IT professional to join our technical support team, ensuring efficient resolution of user queries and maintaining optimal system performance.

Core Responsibilities

• Manage user support requests and technical escalations
• Provide remote troubleshooting and problem resolution
• Deliver hardware/software technical support
• Generate and analyze service performance reports
• Maintain change control processes for system implementations
• Ensure quality control through ticket management

Required Qualifications

Essential:

• National Diploma (NQF 6) in Information Technology or related field
• Valid driver’s license
• 2+ years technical support experience

Preferred:

• 3+ years in end-user support roles

Application Process

Qualified candidates are invited to submit applications through the official eThekwini Municipality recruitment portal.

Note: eThekwini Municipality maintains equitable employment practices. Only shortlisted candidates will be contacted.