Online Administrator – Chilli On Top

Company: Dis-Chem Pharmacies Limited

Location: Sandton, Gauteng

Job Type: Entry Level

Posted: 2026-02-10

About the Role

Dis-Chem Pharmacies is looking for an Online Administrator to support the Click & Collect system at our Chilli On Top store. The role focuses on ensuring smooth in‑store operations for online orders and delivering an excellent customer experience.

Key Responsibilities

• Promote a superior customer relations experience for all Click & Collect users.
• Manage customer orders and ensure they are ready for collection before the customer arrives.
• Respond promptly to e‑mail and system queries.
• Maintain accurate records of all Click & Collect orders (received, picked, packed, released).
• Identify ways to reduce customer wait times during picking.
• Report any system issues immediately to improve customer experience.
• Pick and pack parcels correctly to avoid discrepancies.
• Resolve customer queries quickly and appropriately.
• Inform management of any unresolved customer matters.
• Communicate regularly with management and provide feedback on online operations.
• Implement new operations as directed by management.

Minimum Requirements

• Grade 12 / Matric
• Proof of vaccination certificate
• At least 1 year of experience in a relevant retail environment
• Computer literate – MS Office and internet browser use

Competencies

Essential

• Knowledge of best practices for Click & Collect in‑store operations
• Customer‑service driven with a focus on quality
• Excellent communication and active listening skills
• Attention to detail and deadline driven
• Problem‑solving skills
• Patient, honest and trustworthy
• Time management and accountability

Advantageous

• Basic understanding of online shopping (e‑commerce) in South Africa
• Bilingual

Special Conditions of Employment

• Willing and able to work retail hours
• Reliable transport
• Fully vaccinated (proof of vaccination certificate)
• South African citizen
• Clear credit and criminal records

Remuneration and Benefits

• Market‑related salary
• Medical aid
• Provident fund
• Staff account

How to Apply

To apply for this position, please visit the following link:

Apply for job

Application Deadline: Open until filled

Dis-Chem Pharmacies is an equal opportunity employer. Our approved Employment Equity Plan and targets are considered as part of the recruitment process, aligned with our Employment Equity & Transformation Strategy. We actively support the recruitment of people with disabilities.