Deputy Director – Service Delivery and Rapid Response Jobs

Deputy Director – Service Delivery and Rapid Response

Position Type: Full Time

Required Qualifications:
– Matric Certificate
– Bachelor’s Degree (NQF Level 7) in Public Management/Public Relations or related field

Experience Required:
3-5 years at Assistant Director level in Customer Relations environment

Location: Gauteng

Department: Customer Care

License Requirement: Valid driver’s license

Key Responsibilities:

• Lead stakeholder engagement through Project Steering Committees and public consultations
• Develop strategies to prevent and resolve service delivery disruptions
• Manage queries from government offices, municipalities, and oversight institutions
• Oversee operations in Human Settlements service centers
• Coordinate social facilitation and community cohesion initiatives
• Supervise team operations and administrative reporting

Required Competencies:

• Proven experience in customer relations management
• Strategic planning capabilities
• Strong investigative and problem-solving skills
• Excellent communication and stakeholder management

Application Process:

Qualified candidates should submit applications through the Gauteng Provincial Government’s official careers portal.

Note: The Department of Human Settlements is committed to equitable employment practices. No application fees are required.