Deputy Director: Gauteng Regional Office

Deputy Director: Gauteng Regional Office

Employer: Government Pensions Administration Agency (GPAA)
Location: Pretoria, Gauteng
Position Type: Full-Time
Experience: 6+ years
Education: Bachelor’s Degree/B-Tech (360+ credits)

About GPAA:

We administer pension funds for 1.7 million South African government employees and pensioners, managing assets worth over R2.3 trillion. Our Pretoria office seeks an experienced administrator to lead regional operations.

Core Requirements:

• ∙ 6+ years’ customer service management experience (3+ years in leadership)
• ∙ Public sector/employee benefits experience preferred
• ∙ Valid driver’s license (minimum 2 years old)
• ∙ Strong understanding of compliance frameworks

Key Responsibilities:

Operational Leadership:
Develop provincial service delivery plans, optimize workflows, and ensure compliance with national service standards. Manage mobile services, walk-in centers, and regional communications.

Team Management:
Lead 50+ staff members through performance management, training programs, and operational budgeting. Implement quality control measures for all pension administration processes.

Stakeholder Engagement:
Maintain relationships with government departments, labor unions, and pensioner organizations. Resolve complex client inquiries and coordinate regional outreach programs.

Risk Management:
Monitor compliance with SHERQ regulations, maintain audit-ready documentation, and implement fraud prevention strategies.

Growth Opportunity:

• ∙ Lead digital transformation of regional services
• ∙ Develop provincial pension policy framework
• ∙ Implement AI-driven service improvement initiatives

Application Process:

Submit applications through the DPSA recruitment portal. Include detailed CV with 3 professional references, certified qualification copies, and ID document. No application fees required.

Note: Keep your CV updated – consider using free templates for best presentation.