Department of Home Affairs: Administration Clerk

at Department of Home Affairs (view profile)
Location South Africa, South Africa
Date Posted July 16, 2020
Category Administration
Job Type Full-time


SALARY LEVEL : A basic salary of R208 584 to R245 694 per annum (Level 6). In addition, a range of
competitive benefits are offered.
CENTRE : Eastern Cape: PSP Office: Elliot (1 Post)
REF NO : HRMC 25/20/6a
CENTRE : Gauteng: Large Office: Pretoria (1 Post)
REF NO : HRMC 25/20/6b
CENTRE : KwaZulu-Natal: Medium Office: Paulpietersburg (1 Post)
REF NO : HRMC 25/20/6c
CENTRE : Limpopo: Medium Office: Mutale (1 Post)
REF NO : HRMC 25/20/6d
CENTRE : Mpumalanga: Medium Office: Thaba Nchu (1 Post)
REF NO : HRMC 25/20/6e
CENTRE : North West: Medium Office: Vryburg (1 Post)
REF NO : HRMC 25/20/6f
CENTRE : North West: Medium Office: Zeerust (1 Post)
REF NO : HRMC 25/20/6g
CENTRE : Western Cape: Large Office: George (1 Post)
REF NO : HRMC 25/20/6h
CENTRE : Western Cape: Medium Office: Bellville (1 Post)
REF NO : HRMC 25/20/6i
REQUIREMENTS : • A Grade 12 Certificate at NQF level 4 as recognised by SAQA • A higher
Certificate in Public Management or Business Administration • Knowledge of finger
print verification • Basic understanding of fingerprint taking • Computer literacy •
Knowledge of Civic Services Regulatory Framework • Knowledge of the
Departmental Regulations and Prescripts • Interpersonal skills • Client orientation
and customer focus • Verbal and written communication skills • Telephone etiquette.
DUTIES : The successful candidate will be responsible for, amongst others, the following
specific tasks:
• Greet and walk in customers, and ensure that they receive a professional, warm
and friendly welcome • Provide customers with orientation and information on the
services required • Check status of applicant (Fingerprints register on HANIS and
marital status), and conduct online verification and issue a ticket • Provide advice
HRMC 25 of 2020
Vacancies in the Department
and direction to relevant departments and ensure the highest customer service
standards • Operate in front and behind the pay barrier and be the first point of
contact for customers • Direct customers to relevant service departments in a timely
manner and with the highest customer service standards • Ensure that the customer
waiting areas are maintained in the highest standards as per the appearance,
accessibility and demarcation • Ensure that the customer receives the highest
service standards in accordance with the departmental values and vision statements
• Monitor the live capture photo booth in the department • Capture digital photograph
of the applicant • Capture digital signature of the applicant with the prescribed
equipment • Search for an applicant using the information from BQMS • Add
comment on the information received from the BQMS • Request over–ride
exceptions on biometrics • Clear the search criteria in the search screen after use •
Verify and validate client information on system, fingerprint, scan client supporting
document on line • Examine processed finger prints and evaluate their validity for
entry into the automated fingerprint identification system • Prepare prints through
photographic enlargements, photographic reduction and computer scanning for
digital computer entry • Improve the quality and integrity of digitized computer
images through enhancement or the deletion of fingerprint details prior to the
initiation of computer searches for verification • Perform online verification of
fingerprints with lists of customer prints received from the system or with fingerprints
taken on site by an official to attempt a positive identification • Authenticate
Application • Verify applicant • Completing the application form and attach
supporting documents • Capture signature and close ticket. Receive and monitor the
delivery of smart cards • Records and check quantity and quality of goods received •
Inspect, accept, or reject inbound smart cards • Communicate with Supplier for
product returns/repair • Accurately inputs received material into computer system
and forwards accurate documentation to accounts payable • Monitor the collections
of applications from clients • Capture sealed identity numbers of applicant into the
system • Change applicant status on system • Accept and scan all documents from
applicants • Verify applications to detect damaged or missing documents • Insert
smart card in card stand to retrieve card data and match fingerprint • Ensure that the
client sign on the mouse pad • Issue Smart ID card to client • Support the
implementation of security control processes and policies • Scan or capture
reference/identity number • Print/issue service ticket and re-activate abandoned
ticket • Select service request and add new workstations to counters • Allocate the
counters to the different queues • Provide names for queues and allocate various
queues to groups • Monitor the time of ticket abandonment, suspension and waiting
time for agents summoning the tickets • Allocate timeslots and number of people for
each priority queue • Combine Region, Sub-region and address for a new Branch •
Application of Identity Document, Registration of Birth, Marriages and Deaths, Late
Registration, Rectification and Amendment of particulars and issuing of Travel and
Citizenship documents • Receive the relevant application forms with supporting
documents • Verify function 192 to determine whether not already registered •
Register the application on the relevant register book • Issue receipt and send to
fingerprint • Record on track and trace and open file • Present to panel for interview •
Screen committee conducting interview • Send fingerprints to Head Office and await
results • Receive results of fingerprint verification and submit application and file to
Head Office • Upon approval, print and hand over certificate to client.
ENQUIRIES: Eastern Cape: Mr L Jama, Tel No: (043) 604 6400
Gauteng: Mr P Mlangeni/ Ms M Kau, Tel No: (011) 242 9000
KwaZulu-Natal: Ms N. Shezi, Tel No: (033) 845 5003/ 033 845 5004
Limpopo: Mr LJ Kgole, Tel No: (015) 287 2802
Mpumalanga: Ms NA Phiri, Tel No: (013) 7533131
North West: Ms MY Seleke, Tel No: (018) 397 9904/7/8/22
Western Cape: Mr M Pienaar, Tel No: (021) 488 1409/18