Fidelity Services Group
Alright, I need to rewrite this job post to make it professional, natural, and clean. Let me start by understanding the original content.
First, the overall purpose is about a Customer Support Agent role at Fidelity SecureDrive, focusing on communication and customer satisfaction. The duties are extensive, so I’ll need to categorize them for clarity.
Looking at the qualifications and experience, they mention Matric, relevant degrees as a plus, and specific skills. I should list these clearly. Attributes are personality traits and soft skills—important to present them neatly.
The original is a bit dense. I’ll break it into sections with headings: Job Description, Key Responsibilities, Requirements, and Attributes. Bullet points will make it easier to read.
I need to simplify the language but keep it professional. Avoid jargon. Also, ensure the format is clean, using span as requested, with line breaks and bold headings.
Including the equal opportunity statement at the end is important, so I’ll keep that but make it concise.
Finally, no HTML tags except span. I’ll structure everything within spans, using line breaks for spacing. Let me double-check to ensure all key points are included and formatted properly.
Customer Support Agent
About the Role:
Join our team as a Customer Support Agent where you’ll be the frontline representative for Fidelity SecureDrive. Your primary focus will be delivering exceptional service through phone, email, and face-to-face interactions while working across departments to ensure complete customer satisfaction.
Key Responsibilities:
- Manage customer inquiries via multiple communication channels
- Provide expert guidance on product/service usage
- Resolve complex customer issues in collaboration with technical teams (SA, India, Jamaica)
- Handle complaints and incident reporting to management
- Process approved refunds/compensations according to company policy
- Maintain accurate customer interaction records
- Develop customer support materials (FAQs, guides)
- Conduct customer training sessions (remote/onsite)
- Manage user account setups and system training
- Continuously improve service procedures and standards
Requirements:
- Matric/Grade 12 certificate (essential)
- Degree/diploma (advantageous)
- Excellent communication skills (verbal & written)
- Proficient in MS Office (Excel, PowerPoint)
- Telematics experience (preferred)
- Understanding of supply chain dynamics
Ideal Candidate:
- Patient and attentive communicator
- Strong problem-solving skills
- Excellent time management abilities
- Comfortable in fast-paced environments
- Detail-oriented team player
Fidelity Services Group promotes equal opportunity and fair employment practices. We encourage applications from Historically Disadvantaged and Black Female candidates.
Only shortlisted candidates will be contacted within 10 working days.
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#Certificate #Departments #Fidelity #Management #Supply Chain