Customer Service Agent x 3




  • Full Time
  • Cape Town, Western Cape

Ares Holdings



Job Details

Department
other

Minimum experience
Associate

Company primary industry
Retail

Job functional area
Customer Service

Job Description

This position will need to provide excellent customer service, capturing orders, resolving telephonic and email queries, exploring opportunities to increase sales and tracking orders with the aim of developing new and maintaining good relationships customers.Online Order Process:Manage online, telephonic and email queries regarding customer ordersAssist customers on processing product ordersBanking detailsFollow up on parcels with warehouse and couriersEnsure all open orders are closedMeet deadlines and targetsExchanges and returns:Assist customers with return requests and exchanges on all customer platforms with sound advise on alternative optionsProcessing returns for exchanges, replacements and refunds on product bought by customersFollow up on replacement dispatchments with warehouse and couriersArrange for collections on return requests and ensure that the process is completed within relevant timeframesCustomer Service:Manage online (Facebook, twitter, live chat, ticketing system, HelloPeter), telephonic and email enquiriesKeep up to date with product information to resolve customer queries with detailed product informationInvestigate all customer complaints, action resolutions or feedback to relevant departmentsGenerate repeat business through successful client follow-up and great customer serviceDiscuss, analyse and resolve usability issuesRespond to customer emails and office correspondenceCompany Values:Delightfully DemocraticPeople-Purposed DesignInherent SimplicityImaginative InnovationUnapologetic OptimismConfidently ComfortableGeneral:Provide support to the team by ensuring all sales and service objectivesKeep area clean and tidyAny other reasonable ad hoc duties that may be requiredEducation and experience:Grade 12At least 2 years’ working experience within a South African retail or similar Customer Service environment.Experience with Zendesk ticketing advantageous.Experience working with 3rd party tools such as payment gateways and courier portals.Experience in using social media platforms, online platforms and live chat platforms.Understanding of Ecommerce environmentUnderstanding of Website back-end portalPerks & BenefitsYou get to work for a rapidly expanding distributor with aspirational brandsGym & ShowersPersonal TrainerYogaPension FundMedical aid with Gap coverStaff Allocation (R10 000 Retail Value per annum).Staff discount (50% off for you and your family across all the brands within the group)Healthy Lunch subsidyCompany performance incentive schemeLong-service incentivesHolistic Employee Wellness programmeThe group prides itself in its effort to drive continuous employee engagement activities to enable a connected culture.Should you not be contacted regarding this position within 2 weeks from the closing date, please regard your application as unsuccessful.

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