Credit Controller – Klerksdorp

Company: Fidelity Services Group

Location: Klerksdorp, North West

Posted: 12 February 2026

Application Deadline: Open until filled

About the Role

As a Credit Controller, you will be responsible for collecting outstanding amounts and ensuring strong results in debtors days (DSO), cash collection, and reduction of bad debt expense/write‑off. You will work in a high‑volume consumer environment, using our Listener system and other tools to manage client accounts and maintain excellent customer service.

Key Responsibilities

• Contact clients by phone to obtain payment for overdue amounts.
• Record notes from outbound calls in the Listener system.
• Ensure the minimum number of prescribed collection calls are made daily.
• Capture debit order resubmissions and verify client information.
• Convert clients from printed to electronic communication.
• Obtain commitments from clients to settle overdue accounts quickly.
• Follow up on payment commitments and issue letters of demand or suspension as required.
• Review regional suspense accounts daily and transfer payments to the correct accounts.
• Request suspension of overdue accounts when call or communication targets are met.
• Communicate company and collection policies to clients.
• Record and redirect client queries to the relevant department.
• Ensure all forwarded queries are resolved and communicate outcomes to customers.
• Forward invoices, statements, and other documentation to the Contact Centre or clients.
• Resolve client queries related to credit control and communicate outcomes.
• Prepare administrative documents such as credit note requests, fund transfers, refunds, and master data amendments.
• Process off‑setting of receipts, credit notes, and debit notes accurately.
• Reconcile accounts with credit balances and make necessary adjustments.
• Achieve individual and departmental collection and bad debt provision targets.
• Maintain a high standard of customer service, courtesy, and professionalism.
• Participate in ad‑hoc projects within the Credit Control Department.
• Keep the work area clean and organised at all times.

Minimum Requirements

• Matric certificate.
• Credit Management or Finance related qualification.
• 2–3 years of collections experience in a high‑volume consumer environment.
• Strong knowledge of Microsoft Office and Excel.
• Working knowledge of LSN and SAP.
• Strong people and communication skills.

Skills & Behavioural Competencies

• Excellent verbal and written communication.
• Excellent customer service skills.
• Ability to work under pressure and with difficult customers.
• Excellent telephone skills.
• Computer literate – intermediate Excel skills required.
• Accuracy and attention to detail.
• Excellent reconciliation skills.
• Interpersonal skills and consistency.
• Resilience.

Additional Information

We reserve the right not to make an appointment for any advertised position. Preference is given to existing employees, and the choice is made purely on merit. Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics, continuously developing our human capital as the key resource to our success.

If you are not contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

How to Apply

To apply for this job, please visit the following link:

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