Credit Controller

Company: Fidelity Services Group

Location: Midrand, Gauteng

Job Type: Entry Level

Posted: 2026-02-17

Application Deadline: Open until filled

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Job Description

The Credit Controller manages the credit and collections processes to ensure timely payment of invoices, reduce bad debt risk, and maintain healthy cash flow. The role builds strong customer relationships, resolves payment issues, and works closely with internal teams to ensure accurate billing and account reconciliation.

Minimum Requirements

• Matric certificate (high school diploma) and preferably a recognized credit control qualification.
• At least 3 years of experience in credit control and reconciliation.
• Proficiency in Microsoft Office, especially Outlook and Excel.
• Clear criminal and credit record – pre‑employment tests will be conducted.
• Fluent in English.
• Own transport.

Key Performance Areas

• Perform full credit control functions: debt collection, reconciliations, account monitoring, and dispute resolution.
• Prepare and submit accurate credit control reports.
• Monitor overdue accounts and proactively follow up via email, phone, or meetings.
• Accurately allocate and reconcile incoming payments in the accounting system.
• Address invoice, statement, and payment queries promptly and professionally.
• Maintain updated client records, contract details, and correspondence for compliance.
• Escalate high‑risk accounts to management to mitigate bad debt.
• Collaborate with sales, billing, and customer service teams to streamline invoicing and payments.
• Support month‑end closing and respond to audit queries on receivables.
• Ensure adherence to internal credit control policies and procedures.

Key Skills and Competencies

• Strong communication and negotiation skills.
• High attention to detail and accuracy.
• Ability to work under pressure and meet deadlines.
• Good understanding of accounting principles and credit control practices.
• Proficiency in Microsoft Excel and accounting software (SAP experience beneficial).
• Problem‑solving skills and a proactive approach to resolving issues.
• Ability to work independently and collaboratively within a team.

Additional Information

We reserve the right not to make an appointment for any advertised position. Preference is given to existing employees, but all applications are considered on merit. Historically disadvantaged and disabled candidates are encouraged to apply. Fidelity Services Group supports fair practice and continuous development of human capital.

If you are not contacted within 10 working days from the closing date, please regard your application as unsuccessful.

How to Apply

To apply for this position, please visit the following link:

Apply for Credit Controller