The South African Revenue Service (SARS)
Coordinator Problem Management
Job Type: Full Time
Qualification: Matric / National Certificate
Experience: 2-5 years
Location: Pretoria, Gauteng
Field: ICT/Computer
About SARS
The South African Revenue Service (SARS) is the national tax authority responsible for administering tax systems and customs services. We focus on efficient revenue collection, combating financial crimes, and promoting economic development through fair tax practices.
Job Purpose
Coordinate high-severity incident resolution and investigate root causes of IT-related problems to ensure system stability.
Requirements
- National Diploma (NQF6) in IT + 2-3 years’ IT experience (1-2 years at knowledge worker level)
- OR Senior Certificate (NQF4) + 5 years’ IT experience (1-2 years at knowledge worker level)
Key Responsibilities
Operational Excellence
- Monitor compliance with operational standards
- Deliver work outputs within quality/service targets
- Prioritize tasks and report on activity progress
- Implement continuous service improvements
Governance & Compliance
- Adhere to governance standards and escalation protocols
Stakeholder Engagement
- Maintain service excellence standards
- Build positive client relationships
Competencies
Behavioral:
Accountability • Integrity • Problem Solving • Transparency
Technical:
IT Systems Management • Process Compliance • System Analysis
Application Deadline
4 August 2025
How to Apply
Submit applications through the SARS careers portal (Career2.successfactors.eu) before the closing date.
Note: Never pay any fees during recruitment. Free CV templates available.
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