Control Room Operator Job Opportunity at Fidelity Services Group

Alright, let’s break down how I approached rewriting this job post. First, I read through the original to understand the key points. The role is for a Monitoring Centre Associate I, handling signals and coordinating response teams. The main requirements are Grade 12 and PSIRA Grade C registration.

I noticed the original was a bit dense and could be more reader-friendly. So, I decided to organize the information into clear sections with headings. Starting with the job title and purpose, then moving to requirements, responsibilities, and closing notes.

Next, I simplified the language to make it more natural and professional. For example, instead of “MAIN PURPOSE OF JOB,” I used “About the Role.” I also broke down the responsibilities into bullet points for easier scanning.

I made sure to highlight important details like the qualifications and key duties. The original had some repetitive points, like mentioning private phone calls twice, so I consolidated those to avoid redundancy.

Formatting-wise, I used bold headings and lists to make the structure clean. I kept the ad professional but approachable, avoiding jargon. Finally, I included the equal opportunity statement and application notice at the end, as they’re important for compliance and setting expectations.

Overall, the goal was to present the same information in a more engaging and organized way while keeping it simple and clear for potential applicants.

Monitoring Centre Associate I

About the Role:

Join our team as a Monitoring Centre Associate to manage incoming security signals and oversee Response/Patrol resources. This position plays a vital role in maintaining our safety operations.

Requirements:

• Matric/Grade 12 certificate
• Valid Grade C PSIRA registration

Key Responsibilities:

Operations Monitoring:

• Respond to emergency/non-emergency signals
• Contact clients/keyholders when required
• Accurately log all incident details
• Report issues to supervisors immediately

Equipment Management:

• Report technical faults promptly
• Maintain proper use of company resources
• Follow all safety protocols

Client Services:

• Handle client inquiries professionally
• Update client information regularly
• Report system faults through proper channels

Workplace Standards:

• Maintain clean workstation
• Attend required trainings/meetings
• Follow all Standard Operating Procedures

Additional Information:

• Must be willing to assist with ad-hoc projects
• Maintain high service standards at all times

We encourage applications from Historically Disadvantaged and Black Female candidates. Only shortlisted candidates will be contacted within 10 working days after closing date.

Fidelity Services Group promotes fair practice and invests in employee development as key to our success.