Contact Centre Agent (Centurion)

0
0
0

  • Full Time
  • Centurion, South Africa

Civil Aviation Authority (SACAA)

Contact Centre Agent (Centurion)

Company: South African Civil Aviation Authority (SACAA)

Position Overview

Serve as the primary contact point for SACAA clients, delivering efficient service and maintaining high customer satisfaction through professional communication and problem resolution.

Key Responsibilities:

  • Client Support: Handle 50-70 daily inbound calls with professionalism
  • Information Management: Log all client interactions in CRM system
  • Problem Resolution: Address queries or pass complex issues to specialized teams
  • Quality Standards: Maintain 100% compliance with service level agreements
  • Customer Feedback: Conduct satisfaction surveys after each interaction

Requirements:

Minimum Education:

  • Grade 12 Certificate
  • National Diploma in Business/Marketing/Management or equivalent

Preferred Education:

  • Bachelor’s Degree in related field

Experience:

  • 2-3 years in contact center or customer service roles
  • CRM system experience (advantageous)

Key Competencies:

  • Excellent phone etiquette
  • Strong problem-solving skills
  • Data recording accuracy
  • Ability to analyze service metrics

Application Details:

Closing Date: 23 July 2025

Apply through SACAA’s online recruitment portal

Note: This position requires no application fee. SACAA promotes equal opportunity employment.

Apply Now CV Builder

Was this helpful?

0 / 0