Consultant: Taxpayer Interface Office x2 (2 years Fixed Term Contract) Jobs

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  • Full Time
  • Pretoria, South Africa

The South African Revenue Service (SARS)

The South African Revenue Service (SARS) is the nation’s tax collecting authority. Established under the South African Revenue Service Act 34 of 1997 as an autonomous agency, we administer the South African tax system and customs service. Our main functions include collecting and administering all national taxes, duties, and levies.

Consultant: Taxpayer Interface Office x2 (2 Years Fixed Term Contract)

  • Job Type: Contract
  • Qualification: National Certificate
  • Experience: 2 – 3 years
  • Location: South Africa
  • Job Field: Finance / Accounting / Audit

Job Purpose

To provide expertise, advice, and support to deliver on operational plans and service processes. This role ensures that incoming service requests from clients are resolved effectively to improve service delivery.

Education and Experience

Minimum Qualification and Experience Required

  • Relevant National Diploma / Advanced Certificate (NQF 6) and 2-3 years’ corporate tax experience in a similar environment, including 1-2 years at knowledge worker level.

Job Outputs

Process

  • Gather information and prepare reports with recommendations in your area of expertise.
  • Use practical knowledge to identify trends and risks using methods, systems, and procedures.
  • Communicate interpretations and judgments on work outputs and queries.
  • Plan and schedule your activities to improve quality and service.
  • Implement process changes and provide guidelines for new requirements.
  • Apply knowledge to consider policy implications and make decisions.
  • Follow applicable legislation, policies, procedures, and standard operating procedures.
  • Resolve queries and problems promptly, escalate unresolved issues.
  • Work with other business units and stakeholders to resolve taxpayer queries.
  • Identify gaps, challenges, or issues in processes and suggest improvements.
  • Capture applications for CIT, VAT, PAYE, MPRR, and Customs and Excise, ensuring data accuracy.
  • Follow up on incomplete information or documents with taxpayers.
  • Facilitate discussions with relevant units until cases are finalized.
  • Ensure taxpayer compliance through manual and automated methods.
  • Promote taxpayer education.

Governance

  • Follow governance and compliance procedures in your area and report risks.

People

  • Build productive relationships with peers and team members to meet objectives.
  • Offer specialist support and advice in your area of expertise.

Finance

  • Follow organizational policies to ensure cost-effectiveness and reduce expenses.

Client

  • Contribute to a culture of service excellence and build positive relationships.
  • Understand and meet customer service standards to exceed expectations.
  • Build relationships with taxpayers and understand their needs.
  • Provide ongoing feedback to taxpayers on their queries.
  • Ensure every client leaves the service center with their query resolved.
  • Maintain customer satisfaction with quality and timely service.

Behavioural Competencies

  • Accountability
  • Analytical Thinking
  • Attention to Detail
  • Building Sustainability
  • Commitment to Continuous Learning
  • Conceptual Ability
  • Customer Orientation
  • Customer Service Excellence
  • Fairness and Transparency
  • Honesty and Integrity
  • Organisational Awareness
  • Respect
  • Trust

Technical Competencies

  • Building Customer Loyalty
  • Business Knowledge
  • Customer Relationship Management
  • Debt Management
  • Efficiency Improvement
  • Functional Policies and Procedures
  • Reporting
  • Tax Knowledge

Method of Application

Interested and qualified candidates should apply through the official SARS careers portal.

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