Consultant: Taxpayer Interface Office x2 (2 years Fixed Term Contract) Jobs

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  • Full Time
  • Durban, South Africa

The South African Revenue Service (SARS)

The South African Revenue Service (SARS) is the nation’s tax collecting authority. Established under the South African Revenue Service Act 34 of 1997 as an autonomous agency, we administer the South African tax system and customs service. Our main functions include collecting and administering all national taxes, duties, and levies.

Job Title: Consultant: Taxpayer Interface Office (2 Positions – 2 Years Fixed Term Contract)

  • Job Type: Contract
  • Qualification: National Certificate
  • Experience: 2 – 3 years
  • Location: South Africa
  • Job Field: Finance / Accounting / Audit

Job Purpose

To provide expertise, advice, and support for operational plans and service delivery. Ensure client service requests are resolved effectively to improve service continuously.

Education and Experience

Minimum Requirements:

  • Relevant National Diploma / Advanced Certificate (NQF 6)
  • 2-3 years of corporate tax experience in a similar environment
  • 1-2 years at knowledge worker level

Job Outputs

Process

  • Gather information and prepare reports with recommendations.
  • Apply knowledge to identify trends and risks using methods, systems, and procedures.
  • Communicate interpretations and judgments on work outputs and queries.
  • Plan and schedule activities to improve quality and service.
  • Implement process changes and provide guidelines for new requirements.
  • Use knowledge and judgment to make decisions and consider policy impacts.
  • Apply legislation, policies, procedures, and standard operating procedures (SOPs).
  • Resolve queries and problems promptly; escalate if needed.
  • Work with other business units and stakeholders to resolve taxpayer queries.
  • Identify integration issues and recommend solutions.
  • Capture applications for CIT, VAT, PAYE, MPRR, and Customs and Excise; ensure data accuracy.
  • Follow up on incomplete information or documents with taxpayers.
  • Facilitate discussions until cases are finalized.
  • Ensure taxpayer compliance through manual and automated processes.
  • Promote taxpayer education.

Governance

  • Follow governance and compliance procedures; identify and escalate risks.

People

  • Build productive relationships with peers and team members to meet objectives.
  • Provide specialist support and advice in your area of expertise.

Finance

  • Follow policies to ensure cost-effectiveness and reduce financial costs.

Client

  • Promote a culture of service excellence and build positive relationships.
  • Understand and meet customer service standards; provide specialist support.
  • Build relationships with taxpayers and understand their needs.
  • Provide ongoing feedback to taxpayers on their queries.
  • Ensure every client leaves with their query resolved.
  • Achieve customer satisfaction with quality and timelines.

Behavioral Competencies

  • Accountability
  • Analytical Thinking
  • Attention to Detail
  • Building Sustainability
  • Commitment to Continuous Learning
  • Conceptual Ability
  • Customer Orientation
  • Customer Service Excellence
  • Fairness and Transparency
  • Honesty and Integrity
  • Organisational Awareness
  • Respect
  • Trust

Technical Competencies

  • Building Customer Loyalty
  • Business Knowledge
  • Customer Relationship Management
  • Debt Management
  • Efficiency Improvement
  • Functional Policies and Procedures
  • Reporting
  • Tax Knowledge

Method of Application

Interested and qualified candidates should apply through the official SARS career portal.

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