Complaints Officer Jobs

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  • Full Time
  • Johannesburg, South Africa

South African Board for Sheriffs

Complaints Officer Opportunity

Company Overview

We are committed to delivering professional services while maintaining accountability and fostering skilled teams. Our organization values leadership development and public service excellence.

Position Details

Job Type: Full Time
Education: Bachelor’s Degree (Law preferred)
Requirements: 5+ years complaints handling experience, 2+ years supervisory role
Location: Johannesburg, Gauteng

Key Responsibilities

Team Leadership

  • Guide complaint investigation processes per regulatory standards
  • Monitor team performance and implement improvement plans
  • Prepare analytical reports on complaint trends

Operations Management

  • Oversee digital records system compliance
  • Handle complex complaint escalations
  • Conduct mediations between stakeholders

Strategic Support

  • Research legal developments affecting operations
  • Create educational materials for public/staff use
  • Support special projects and policy development

Requirements

  • LLB Degree or equivalent legal qualification
  • Valid driver’s license
  • Proven track record in dispute resolution

Application Process

Qualified candidates should submit applications through the South African Board for Sheriffs online portal.

Note: Build your CV using free templates before applying.

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