Communication Practitioner Jobs

Communication Practitioner

The South African Revenue Service (SARS) is the nation’s tax collecting authority. Established under the South African Revenue Service Act 34 of 1997 as an autonomous agency, we manage the South African tax system and customs service. Our main functions include collecting and administering all national taxes, duties, and levies.

Job Type: Full Time

Qualification: Bachelors, Higher National Certificate, Matric

Experience: 5 – 10 years

Location: South Africa

Job Field: Media / Advertising / Branding

Job Purpose

To provide expert advice and support in developing operational plans and service delivery processes. This includes creating communication products, integrating communication teams, and conducting research to align with business goals and improve service delivery.

Education and Experience

Minimum Qualification and Experience Required

• A relevant Bachelor’s Degree or Advanced Diploma (NQF 7) in Marketing, Public Relations, Brand Management, or Communication, plus 5-7 years of experience in marketing, communication, public relations, or brand management. At least 2-3 years should be at a skilled technical level.

Alternative Qualification

• Senior Certificate (NQF 4) plus 10 years of experience in marketing, communication, public relations, or brand management. At least 2-3 years should be at a skilled technical level.

Minimum Functional Requirements

Functional or technical experience in communication.

Job Outputs

Process

• Identify and resolve queries and problems promptly, using guidelines, and escalate issues when needed.
• Conduct research on media and tax content issues.
• Develop and implement operational plans for communication campaigns.
• Use knowledge and judgment to make decisions.
• Produce, layout, and design the digital bi-weekly newsletter.
• Provide integrated, solution-focused services using the latest digital tools.
• Draft communication materials to meet set standards.
• Monitor and address violations of communication procedures and corporate identity standards.
• Collect information to track progress, support reporting, and identify improvements.
• Apply knowledge to identify trends and risks.
• Communicate interpretations and judgments on work outputs.
• Follow policies, practices, standards, procedures, and legislation.
• Diagnose and solve problems based on knowledge and experience.
• Initiate and implement process changes, providing guidelines and support.
• Plan improvements to support operational strategy.
• Investigate opportunities for optimizing processes, products, and risks.
• Build and maintain productive relationships with peers and SARS team members.
• Quality-check creative and production materials from external suppliers.
• Facilitate brainstorming sessions between production and client service teams.
• Serve as the central contact point for the Communication and Marketing Division.

Governance

• Ensure work follows relevant policies, procedures, governance, and laws, and report any deviations.
• Contribute to developing governance, compliance, integrity, and ethics processes.
• Implement an integrated workflow for the Communication and Marketing Division.

People

• Build productive relationships with peers and team members to meet objectives.
• Seek, integrate, and share new knowledge from learning opportunities.
• Provide solution-driven services using digital innovations.

Finance

• Follow policies to ensure cost-effectiveness and reduce expenses.
• Report on external suppliers’ expenditure and liaise with Finance and Procurement.
• Administer contracts for external suppliers.

Client

• Promote a culture of service excellence to build positive relationships and gather feedback.
• Provide specialist services, expertise, and advice to internal and external stakeholders.
• Produce, layout, and design the digital bi-weekly newsletter.
• Develop new client service solutions incorporating artificial intelligence.

Behavioural Competencies

• Accountability: Taking responsibility for actions, products, decisions, and policies in your role.
• Analytical Thinking: Breaking down situations or problems step by step to understand them.
• Attention to Detail: Ensuring all relevant details are considered to complete tasks to high standards.
• Commitment to Continuous Learning: Focusing on ongoing development needs.
• Communicating with Impact: Delivering clear messages in writing and speech, and understanding others.
• Conceptual Ability: Identifying patterns, connections, and key issues in complex situations.
• Creativity: Analyzing problems, making decisions, and thinking innovatively.
• Expertise in Context: Having a strong understanding of the business and its technical aspects.
• Fairness and Transparency: Creating inclusive workplaces with transparent decisions and practices.
• Honesty and Integrity: Being truthful, sincere, and making ethical decisions consistently.
• Initiative: Identifying problems or opportunities and taking action.
• Organisational Awareness: Knowledge of the organization’s policies, procedures, services, and operations.
• Problem Solving: Systematically identifying, analyzing, and resolving problems efficiently.
• Respect: Being considerate of yourself and others.
• Trust: Believing in the reliability and truth of people or systems.

Technical Competencies

• Business Knowledge: Using high-level knowledge of business areas, functions, and products.
• Business Writing Skills: Communicating ideas and data clearly in writing for business purposes.
• Corporate Communications Strategy: Planning and managing communications to support organizational vision, values, and brand.
• Data Collection and Analysis: Finding trends in data to aid decision-making.
• Efficiency Improvement: Contributing to better processes, policies, and recommendations for team efficiency.
• Functional Policies and Procedures: Understanding and applying policies consistently within SARS.
• Quality Orientation: Maintaining high standards of quality in work.
• Reporting: Creating clear, effective reports for stakeholders.
• Research: Conducting research, analyzing trends, and providing information for business decisions.
• Written Communication: Expressing ideas clearly in writing to support internal and external communication.

Method of Application

Interested and qualified candidates should apply through the SARS career portal.

Note: Never pay any application, training, or certification fee before being offered a job. Build your CV for free and download it in different templates.