Club General Manager – Talent Pipeline Jobs

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  • Full Time
  • Cape Town, South Africa

Virgin Active South Africa

Virgin Active was founded in 1999. We have 45 health clubs in the UK with 8,500 employees, and nearly 250 clubs worldwide. We are one of the fastest-growing businesses in the Virgin Group. We are known for our excellent customer service and helping members achieve their personal best. Everyone is welcome at Virgin Active, whether young or old, fit or unfit.

Club General Manager – Talent Pipeline

  • Job Type: Full Time
  • Qualification: Matric
  • Experience: Previous managerial experience required
  • Location: Western Cape
  • City: Cape Town
  • Job Field: Sales / Marketing / Retail / Business Development

Your Purpose

  • Do the best work of your life by creating experiences that help people live active lives.
  • This role oversees all aspects of the club’s operational and financial performance, including income statements, sales retention, brand standards, and people management.

Your Duties and Responsibilities

Financial Management

  • Ensure the club runs as a profitable business with revenue and EBITDA growth.
  • Manage club operating expenses through profit and loss oversight.
  • Follow company standards to minimize risks, such as salary requirements and audit reports.

Facility Management

  • Handle operations, health, and safety, ensuring procedures meet business standards.
  • Oversee maintenance and utilities to keep costs effective.
  • Make sure the facility offers a complete wellness experience through proper upkeep.

People Management

  • Lead recruitment, development, and training of staff.
  • Communicate all information clearly to club staff.
  • Implement and enforce policies, procedures, and systems.
  • Manage performance across departments effectively.
  • Follow industrial relations policies and procedures.

Service Experience

  • Provide members with exceptional service in the facility.
  • Maintain a strong focus on members.
  • Resolve member queries and complaints according to company policy.
  • Deliver excellent customer service that meets brand standards.

Competitor Analysis

  • Know how to reduce risks from competitors.
  • Regularly review the competitor landscape.
  • Inform senior management of any potential risks.

Our Minimum Requirements

We can’t live without

  • Matric or equivalent NQF level 4.
  • Previous experience as a Club General Manager with a proven track record and strong leadership, or as second-in-command to a Club General Manager.
  • Completion of the internal Learn to Fly programme.
  • Strong financial skills and good business sense.
  • A business owner mindset.
  • Solid knowledge of the market and competitors.
  • Ability to handle multiple priorities.
  • Strong customer relations and interpersonal skills.
  • Understanding of HR procedures, including recruitment, development, relations, performance management, and coaching.
  • Proven success in a fast-changing, high-pressure environment.

We’d like you to have

  • Adaptability to a fast-paced, changing environment.
  • Curiosity and willingness to learn and grow.
  • A winning mentality to go above and beyond for success.
  • Motivation to achieve results.
  • Commitment to improving people’s lives.
  • A growth mindset.
  • Ability to work independently.
  • Trustworthiness in always doing the right thing.
  • Drive to create special moments for members.
  • Ability to make decisions and take ownership.
  • Action-oriented approach.

We’d love you to have

  • Knowledge of wellness beyond health clubs.
  • Ability to make quick, bold decisions.
  • Agility in your approach.
  • Collaborative skills.
  • High emotional intelligence and interpersonal skills.

Method of Application

Interested and qualified candidates should apply through the Virgin Active careers portal.

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