Client Service Officer: Qaulity Assurance (X47 Posts) Jobs

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  • Full Time
  • Butterworth, South Africa

The Department of Employment and Labour

The Department of Labour plays a key role in reducing unemployment, poverty, and inequality. This is done through policies and programmes developed with social partners. These aim to improve economic efficiency and productivity, create employment, ensure sound labour relations, and eliminate inequality and discrimination.

 

Client Service Officer: Quality Assurance (47 Posts)

  • Job Type Full Time
  • Qualification Matric
  • Experience None required
  • Location Eastern Cape
  • City Butterworth
  • Job Field Human Resources / HR

Requirements:

  • Grade 12 / Senior Certificate.
  • No experience required.

Knowledge:

  • Unemployment Insurance Act and Regulations, Unemployment Insurance Contributions Act, Public Financial Management Act (PFMA), Protection of Personal Information Act (POPIA), Department of Labour and UIF Policies and Procedures, Treasury Regulations, UIF’s Vision, Mission and Values, Departmental Policies, Procedures and Guidelines, Batho Pele Principles.

Skills:

  • Interpersonal skills, telephone etiquette, interviewing, computer literacy, communication (verbal and written), listening, interpretation (ability to interpret UI Act and Contribution Act), conflict management, time management, customer relations, analytical skills, and on-the-job training (operational systems).

Duties:

  • Provide screening services.
  • Process applications for UIF benefits.
  • Register payment continuation forms.
  • Provide administrative functions.
 

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Method of Application

Interested and qualified candidates should apply online through the official website.

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