Case Administrator Job Opportunity at TThe Office of the Ombud for Financial Services Providers (FAIS Ombud)

Okay, I need to rewrite this job advertisement to make it more professional and natural while keeping it simple and clean. Let’s break it down.

First, I’ll start with the job title. The original doesn’t have one, so I’ll add “Vacancy: Administrative and Client Care Officer” to make it clear.

Next, the reference number. The original has “REC25-07” under “Reference Number,” so I’ll place that right after the title for clarity.

Now, the introduction about the FAIS Ombud. The original is a bit wordy. I’ll simplify it to convey the purpose and location concisely. Maybe start with “About Us” to give it a section.

Then, the job description. The original says “To provide administrative…” I’ll rephrase this to “Position Overview” to sound more professional and explain the role briefly, mentioning the reporting structure.

Key Performance Areas: The original lists bullet points, which is good. I’ll keep them as bullet points but simplify the language. For example, “Register new complaints” becomes “Register and process new complaints” to add a bit more detail.

Requirements section: The original has qualifications and experience. I’ll split this into “Qualifications” and “Experience” for clarity. Also, include the skills and attributes in a bulleted list for easy reading.

EE position and location: The original has these at the end. I’ll create a “Position Details” section to group work level, job type, salary, EE position, and location.

Closing date and contact info: I’ll make sure the application deadline and contact person are clearly stated. Also, include the application link prominently.

I need to ensure the language is simple but professional. Avoid jargon. Keep paragraphs short. Use bullet points for lists to enhance readability.

Finally, check that all important info from the original is included: jurisdiction assessment, CRM knowledge, equal opportunity statement, etc.

Okay, putting it all together now in a structured, clean format.

Vacancy: Administrative and Client Care Officer

Reference No: REC25-07

About Us

The Office of the FAIS Ombud helps resolve complaints between financial service providers and consumers. We work under the FAIS Act (2002) and FSOS Act (2004) to ensure fair, quick, and cost-effective solutions. Our office is based in Pretoria.

Position Overview

We seek an organized administrator to help manage complaint registration and client support. You will report to the Case Admin Manager.

Key Responsibilities

• Register and process new complaints
• Assess if complaints fall under FAIS/FSOS jurisdiction
• Guide complainants about our services
• Identify key complaint details and request additional information
• Redirect unsuitable complaints to appropriate organizations
• Communicate with complainants and financial service providers

Requirements

Qualifications:

• Matric certificate
• National Diploma (NQF 6) in Business Administration or related field

Experience:

• 2-3 years’ administrative experience
• Knowledge of FAIS Act and financial regulations (advantageous)
• Familiarity with Microsoft CRM (beneficial)

Skills:

• Computer literacy
• Strong administrative abilities
• Excellent communication in ≥2 official languages
• Attention to detail
• Team player with good interpersonal skills

Position Details

• Work Level: Junior
• Employment Type: Permanent
• Salary: Market Related
• Location: Pretoria
• EE Position: Yes

Application Process

Apply by 20 June 2025:
https://faisombudjobs.mcidirecthire.com/

The FAIS Ombud promotes equity and prioritizes designated groups. Only shortlisted candidates will be contacted.

For inquiries:
Contact Ms. Gontse Setseta
Tel: 012 762 5000