Case Admin Manager Jobs

Case Admin Manager

Location: Johannesburg, Gauteng
Job Type: Full Time
Experience: 8-10 years
Qualifications: Matric, Higher National Certificate, or Bachelor’s Degree
Field: Finance / Accounting / Audit

About Nedbank

Nedbank Group Limited is one of South Africa’s four largest banking groups, listed on the JSE since 1969. We offer comprehensive wholesale and retail banking services through Nedbank Corporate and Investment Banking, Nedbank Retail and Business Banking, Nedbank Wealth, and Nedbank Rest of Africa.

Job Purpose

Lead a team to register risk incidents, provide quality assurance and administrative support to Group Forensic Services, ensuring alignment with Nedbank’s Risk Management Policies.

Key Responsibilities

• Increase fraud risk awareness across teams
• Manage stakeholder expectations and escalation processes
• Develop team budgets and monitor performance
• Drive operational excellence and transformation goals
• Manage case prioritization and allocation to investigators
• Review investigation reports for quality compliance
• Develop talent through coaching and performance management
• Analyze high-risk cases involving amounts over R100,000 or staff involvement

Qualifications & Experience

• Essential: Matric plus 8-10 years in banking/financial/forensic investigations
• Preferred: Bachelor’s in Commerce, Risk Management, or Criminal Justice
• Minimum 2 years team management experience
• Strong background in case management and compliance processes

Required Knowledge

• Fraud investigation methodology
• Governance, risk and controls
• Budgeting and strategic planning
• Legal risk practice and regulatory compliance
• Staff resource planning and SLA management

Behavioral Competencies

• Effective coaching and decision-making
• Team leadership and success guidance
• Operational planning and organization
• Commitment to continuous learning

Application Deadline: 1st August, 2025