Butler




  • Full Time
  • Thabazimbi, Limpopo

MORE Family Collection



Job Details

Division
Marataba

Business Unit
Service

Minimum experience
Entry Level

Company primary industry
Hospitality

Job functional area
Customer Service

Job Description

The Butler’s main tasks include preparing and clearing all service venues, all necessary mise-en-place for service as well as serving food and beverages to his/her allocated guests in a professional, efficient, and courteous manner.KEY FOCUS AREASFood & Beverage ServiceFollow procedures for service, sales, expenses, and profit goals as directed and outlined in the beverage department.Perform consistent service according to the service standards and be fully prepared for each guest service, including mis-en-place, confidence in Food/menu descriptions and wine pairing recommendations.Be aware of all menu changes and dietary requirements of the guests.Upsell and recommend beverages to guests.Obey the liquor regulations.Perform beverage preparation or service tasks including presentation and sales of beverages.Support optimal communication between the Kitchen and the Service team, attending daily service meetings.Follow the stock control procedures, making sure that every beverage consumed is correctly accounted for.Assist with minibar, kids’ entertainment and luggage duties if required.General Service & Guest CareCollect all l information available on guests prior to arrival.Collect guest information while speaking to guests; inform the Supervisor/HOD and Management to record and act on guest preferences.Report all guest complaints to your Supervisor/HOD and Management immediately.REQUIREMENTS – QAULIFICATIONS AND SKILLSGrade 12 (advantageous)Knowledge of the highest level of F&B customer service in a luxury environment.Knowledge of wine, cocktails and other beverages served.Knowledge of food, cooking methods, and all menus.Basic knowledge and understanding of stock rotation and control.Knowledge of hygiene and all cleaning products used.Knowledge the operation of equipment and appliances.Knowledge of all departments/operations of your property.MAXIMIZING YOUR IMPACT AS A MEMBER OF THE MORE FAMILY COLLECTIONExcellent attention to detail.Guest focus philosophy, living the MORE brand and driving the MORE experience.Excellent communication skills (written and verbal), practicing honest communication.Team player with positive attitude, enthusiasm, and emotional control.Excellent time management and self-discipline, interpersonal & solution seeking skills.Proactive, use initiative and creative flair when required.Committed and loyal, adaptable, and flexible.Must work accurately under pressure.People skills – tolerance, patience, and care, ability to receive constructive feedback openly.We create opportunities and experiences for people to enrich their lives.Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:Be AWARE (the “thoughtful” value)Eyes and ears openArrive readyBe humanRespond GENEROUSLY (the “more” value)Always respondGive more, do moreHave a mindset of abundanceStrength in DIVERSITY (the “family” value)Act in harmonyWork togetherAct inclusivelyMake it BETTER (the “continuous improvement” value)Positively influenceKeep learningOwn it

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