BMC Data and Configuration Analyst Nexio Bellville, Western Cape




  • Full Time
  • Bellville, Western Cape, South Africa

Nexio



BMC Data and Configuration Analyst
Nexio
Bellville, Western Cape
Permanent
Closing Date 30 April 2024
Job Details
Division
Services
Minimum experience
Associate
Company primary industry
Information Technology and Services
Job functional area
Information Technology
Job Description
ROLE PURPOSE
The Data and Configuration Analyst is responsible for providing administrative and technical incite for the IT team’s applications and systems. The role also requires the resolution and input of all user administration access to systems and permissions of such, all of which must be completed within an agreed timeframe. In addition, the analyst must be an effective communicator and be able to communicate at all levels.
ROLE REQUIREMENTS
Data mining and filtering of raw user management data
Perform administrative tasks and technical advice for the relevant software applications within the IT area
Engage with all parties on systems and user permissions
Audit all personal user administration
Assist high level specialist with decommissioning and listed servers * audit purposes
Assist with planning of operations related systems layout and architectures in order to meet current project deliverables.
Investigation of any configuration related anomalies. Taking corrective actions as per case by case , provide investigation and escalation to high level specialist
Assisting with implementation of minor changes where the risk and impact is low
Interact with vendors when required
Completing/contribution to reporting when required
Completing/contributing to service or process documentation when required
Execute verification control
QUALIFICATIONS & EXPERIENCE
ITIL v4 Foundation Certification or an overview or understanding thereof
5-10 years’ experience in multi-disciplined IT environment
Must be familiar with Service management issues and practices
Experience in using structured methodologies for the analysis, design, implementation and evaluation purposes
Experience with EIT software applications
Exposure to ITSM (Remedy, Service Now) tools will be advantageous
Exposure to Asset and Configuration Management will be advantageous
Exposure to BO reporting and or report writing skills will be advantageous
Basic/intermediate network knowledge and experience
Exposure to Infrastructure Change management will be advantageous
Exposure and understanding of BMC / Discovery tools *outputs will be advantageous
Understanding of basic SQL
Power BI – essential.
Advanced Excel
LEADERSHIP COMPETENCY REQUIREMENTS
Ability to think and interact logically
A natural curiosity
The ability to work in a team and to be proactive around self-learning
The ability to work under pressure and to tight deadlines
Willingness to assist with additional tasks given to the team
Interpersonal skills
Good judgment skills
Good communication skills
Behavioral traits such as attitude, motivation and time management
Be prepared to perform standby duties and work irregular hours if required
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BMC Data and Configuration Analyst
Nexio
Bellville, Western Cape
Permanent
Closing Date 30 April 2024

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