TransUnion
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About TransUnion
TransUnion goes beyond credit reporting. We’re a global risk information provider using data responsibly, serving approximately 45,000 companies and over 500 million customers across 33 countries. Our mission is to deliver comprehensive information to help organizations make better decisions.
Bilingual (English & French) Consumer Administrator
Role Type: Full-time Remote Position
Required Education: Matric Certification
Experience Needed: 1-2 Years
Primary Location: Johannesburg, Gauteng
Field: Customer Support
What You’ll Contribute
- Resolve customer inquiries regarding data exposure incidents using scripted FAQs
- Provide timely solutions for credit monitoring platform issues
- Support both English and French speaking banking customers
Key Responsibilities
Customer Support:
- Resolve customer concerns at first contact
- Guide identity theft victims through protection measures
- Explain credit monitoring features in clear terms
System Management:
- Accurately record customer interactions in databases
- Maintain data confidentiality and compliance standards
Performance Requirements:
- Handle calls for 85% of daily work hours
- Achieve service level targets (call handling time, quality scores)
Requirements
- Fluent in English and French (written and spoken)
- Matric certificate or equivalent
- 1-2 years operations experience
- Proficiency with MS Office tools
- Ability to work remotely in a quiet environment
- Strong organizational skills with attention to detail
Application Deadline: August 22, 2025
How To Apply
Qualified candidates are invited to submit applications through the company’s official careers portal.
Tip: Prepare your professional CV before applying.
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