Assistant Store Manager Mr Price Cellular – Witbank, Mpumalanga Jobs

Job Description

Support and assist the store manager in running the daily operations of a Mr Price Cellular store. Ensure that objectives, store targets, and customer service standards are met and exceeded.

Responsibilities

Stock Management:

• Ensure stock is received and unpacked accurately to merchandise and replenish the sales floor.
• Monitor and manage stock levels using defined processes like stock counts, stock takes, and action plans to reduce risks and keep adequate stock available.
• Oversee the maintenance of the stockroom to meet housekeeping standards.
• Assist with approving write-offs, breakages, recalls, out-of-box failures, cellular repairs, and returns.

Sales Growth & Profitability:

• Analyze sales and profitability reports to work with management on action plans, boost sales, and track store expenses.
• Monitor in-store product performance and provide feedback to the support center to improve sales.
• Stay updated on new ways to increase sales and brand awareness, such as in-store marketing or competitor shopping.
• Drive performance in credit, insurance, mobile, and cellular to meet the budget.

Risk Management:

• Help the store manager conduct compliance checks like admin checks, store audits, visual audits, reports, health and safety standards, hanger counts, and security to ensure policies and procedures are followed.

Customer Experience Management:

• Implement customer experience processes, including business instructions, markdowns, repricing, promotions, visual standards, feedback, and housekeeping to meet service standards.

Leadership & Development:

• Lead the team to achieve store KPIs and operational strategy while aligning with company values.
• Identify training, coaching, and development needs, focusing on talent management and succession planning.
• Recruit, manage performance, and handle administration according to company policies.

Qualifications

• NQF level 4 (Grade 12) or equivalent.
• 3 years’ experience in retail (management experience is an advantage).
• Understanding of sales and service management.
• Budgeting skills.
• Computer literate.
• Good communication skills.
• Understanding of retail trade.
• Knowledge of brand, customer service, cellular, mobile, new accounts, and insurance products.