Assistant Store Manager Mr Price Cellular – Emalahleni, Mpumalanga Jobs

Job Description

Support the store manager in running the daily operations of a Mr Price Cellular store. Help meet and exceed store targets, objectives, and customer service standards.

Responsibilities

Stock Management:

• Make sure stock is received, unpacked, and placed on the sales floor correctly.
• Track and manage stock levels using processes like counts, audits, and loss prevention plans to reduce risks and keep enough stock available.
• Keep the stockroom clean and organized to meet standards.
• Help approve write-offs, damages, recalls, out-of-box failures, repairs, and returns.

Sales Growth & Profitability:

• Review sales and profit reports to work with management on action plans that boost sales, improve performance, and control store costs.
• Monitor product performance in the store and share feedback with the support center to drive sales.
• Stay updated on ways to grow sales and brand awareness, such as in-store promotions or checking competitors.
• Promote credit, insurance, mobile, and cellular products to meet budget goals.

Risk Management:

• Help the store manager perform compliance checks, including admin reviews, audits, safety standards, security, and reports, to follow policies and procedures.

Customer Experience Management:

• Implement processes for great customer service, like promotions, pricing, visual standards, feedback, and housekeeping, to meet expectations.

Leadership & Development:

• Lead the team to achieve store goals and follow company values.
• Identify training and coaching needs, focusing on talent growth and succession planning.
• Handle recruitment, performance management, and administration according to company policies.

Qualifications

• NQF level 4 (Grade 12) or equivalent.
• 3 years of retail experience (management experience is a plus).
• Knowledge of sales and service management.
• Basic budgeting skills.
• Computer literate.
• Good communication skills.
• Understanding of retail operations.
• Familiarity with brand, customer service, cellular, mobile, new accounts, and insurance products.