Assistant Store Manager – Kimberley Jobs

To meet store sales targets and deliver fantastic customer service while effectively planning, organizing, and controlling all operations of a retail store in line with the company’s standards and procedures. This role includes performance appraisals and is part of the employee’s terms and conditions of employment.

Duties & Responsibilities

• Achieve growth and hit sales targets by successfully managing, mentoring, and leading staff.
• Interact with sales merchandisers, representatives, and regional managers to evaluate sales strategy and results.
• Enforce and implement awesome customer service to give customers a wow experience.
• Attend to the unique and individual shopping needs of each customer and always put the customer first.
• Develop, motivate, and inspire teams in an enthusiastic manner.
• Maintain store staff job results by recruiting, coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Authorize all work schedules, including work, breaks, and leave.
• Ensure continuous training and development of all staff, and carry out training consistently.
• Schedule and assign employees and follow up on work results.
• Handle customer complaints in a calm and professional manner.
• Manage and control all daily store operations to maximize sales turnover while keeping store expenses within allocated budgets and handling stock management.
• Minimize all controllable expenses and costs.
• Protect company assets and minimize all shrinkage, damages, and theft.
• Execute physical plans and actions to achieve desired sales results and turnover, including motivating staff to do so.
• Retain records of all stock and financial transactions.
• Conduct floor walks daily and initiate warehouse and/or overstock replenishments and face-ups.
• Implement, monitor, and enforce all standard operating procedures (SOPs).
• Maintain company merchandise and housekeeping standards.
• Coordinate and manage all key service providers in line with company expectations, including guarding, security, cleaning, and logistics.
• Enforce effective and efficient implementation of all sales promotions, including road shows and liaising with center management.
• Identify marketing opportunities and communicate them to all relevant parties.
• Ensure promotions are executed on time and planned in advance.

Desired Experience & Qualification

Minimum Requirements:

• Matric Certificate
• Must have own or reliable transport to work to be able to work shifts
• Management position for a minimum of 3 years within a retail environment