Position Purpose

To maintain the high standards and promote the Lindt brand by managing daily store operations. Work closely with team members, the Store Manager, and corporate contacts to drive growth and development of the Lindt brand.

Store Operations

• Assist with daily operations of the Lindt Retail Boutique.
• Ensure excellent customer service by leading by example and setting clear guidelines.
• Track daily sales to maximize store profits while keeping customer service a priority.
• Order merchandise and supplies on time, focusing on inventory control and preventing losses.
• Reconcile cash with sales receipts daily, handle paperwork, accounting, and other store tasks.
• Grow the corporate sales business and develop related strategies.
• Build full knowledge of products and sales to meet goals while managing costs.
• Keep the store clean and ensure food and product safety.
• Open and close the boutique as per the shift schedule.
• Prepare monthly reports for head office.

Marketing

• Find local marketing opportunities and support company-wide initiatives.
• Carry out local marketing plans from the marketing department.
• Follow price changes and corporate merchandising guidelines.
• Keep store displays and presentation up to company standards.

Skills & Knowledge

• Strong verbal and written communication skills.
• Familiarity with social media channels.
• Good time management habits.
• A self-starter who can work independently and in a team.
• Excellent attention to detail, organization, and multitasking skills.
• Computer skills in Microsoft Word, Excel, and Outlook.
• Experience in merchandising premium products, with strong customer service and sales skills.
• Sales-focused, with the ability to develop and grow business.
• A natural talent for sales.
• A passion for chocolate.
• Friendly and outgoing.
• Proactive attitude.

Job Requirements

• 2-4 years of retail management experience.
• Tertiary education preferred.

Method of Application

Interested and qualified candidates should apply through the Lindt & Sprüngli career portal.

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