Assistant Store Manager – Clicks Vangate Mall Jobs

Introduction

• Are you passionate about retail and service excellence? Do you feel confident driving sales and building customer loyalty to give the brand a competitive edge? An exciting opportunity exists for an Assistant Store Manager. The role reports to the Store Manager.

Job Description

Job Purpose:

• To help the Store Manager run the store efficiently and deliver excellent service. This involves driving sales, building customer loyalty, and meeting sales, profit, and compliance goals to create a competitive advantage for the brand.

Job Objectives:

• Help achieve the store’s financial goals by maximizing sales through promotions, cross-selling, up-selling, and great customer service from the team.
• Manage all store operations efficiently, including expenses, stock, shrinkage, housekeeping, and administration.
• Set up in-store visual merchandising to meet presentation and promotion standards, keeping the store’s look aligned with the brand image.
• Support the Store Manager in motivating staff, helping them reach targets and goals, and managing the team when the manager is away.
• Assist in creating daily work schedules according to the group’s labour policy to ensure all departments are fully staffed.
• Carry out customer service programs that create a positive experience, build loyalty, and meet club card targets.
• Handle all administrative tasks efficiently, such as submitting weekly time and attendance records and employee information to HR.
• Support the group’s vision to be the top choice for health and beauty retail by living the company values.

Minimum Requirements

Education and Experience:

• Essential: Grade 12 (with at least 50% in Maths and English)
• Essential: Relevant qualification in Retail or Business Management (for external applicants)
• Desirable: Degree in Retail or Business Management
• At least 2 years in an assistant store management role in retail or FMCG, or completion of the Clicks Trainee Store Management Programme
• Experience in financial management (such as budgets, profit and loss statements, and financial ratios)

Job Knowledge and Skills:

• Understanding of financial management principles
• Retail or FMCG background, including knowledge of merchandising and promotions
• Knowledge of stock, cost, risk, and compliance procedures
• Skills in delivering excellent customer service
• Knowledge of labour laws and industrial relations practices
• People management skills
• Competency-based interviewing skills
• Numeracy skills
• Focus on results and targets
• Planning and organizing skills
• Problem-solving skills
• Strong customer focus
• Good communication skills
• Computer literacy

Essential Competencies:

• Following instructions and procedures
• Planning and organizing
• Delivering results and meeting customer expectations
• Working with people
• Analyzing
• Leading and supervising
• Entrepreneurial and commercial thinking
• Coping with pressures and setbacks

Method of Application

Interested and qualified candidates should apply through the Clicks Group careers portal.

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