Assistant Store Manager- Clicks Tsakane Jobs

Introduction

• Are you passionate about retail and excellent service? Do you feel confident driving sales and building customer loyalty to give the brand a competitive edge? An exciting opportunity exists for an Assistant Store Manager. The successful candidate will report to the Store Manager.

Job Description

Job Purpose:

• To assist the Store Manager in running the store efficiently and delivering top service. This involves driving sales, building customer loyalty, and meeting sales, profit, and compliance goals to strengthen the brand’s position.

Job Objectives:

• Achieve the store’s financial goals by boosting sales through promotions, cross-selling, up-selling, and excellent customer service across the team.
• Handle all store operations smoothly, including expenses, stock control, loss prevention, cleaning, and administration.
• Set up in-store visual merchandising to meet presentation and promotion standards, keeping the store’s look aligned with the brand.
• Help the Store Manager motivate and guide staff to hit targets. Manage the team effectively when the Store Manager is away.
• Assist in creating daily work schedules that follow company labour policies and ensure all departments are fully staffed.
• Carry out customer service plans that create positive experiences, build loyalty, and meet club card sign-up targets.
• Manage administrative tasks efficiently, such as tracking time and attendance and keeping employee records up to date for HR.
• Support the company’s goal to be the top choice for health and beauty by embracing and promoting company values.

Minimum Requirements

Education and Experience:

• Essential: Grade 12 (at least 50% in Maths and English)
• Essential: Relevant Retail or Business Management qualification (for external applicants)
• Desirable: Degree in Retail or Business Management
• At least 2 years in an assistant store management role in retail or FMCG, or completion of the Clicks Trainee Store Management Programme
• Experience in financial management (budgets, profit and loss, financial ratios, etc.)

Job Knowledge and Skills:

• Understanding of financial management basics
• Retail or FMCG background, including merchandising and promotions
• Knowledge of stock, cost, risk, and compliance processes
• Skills in delivering excellent customer service
• Awareness of labour laws and industrial relations
• People management abilities
• Competency-based interviewing skills
• Strong numeracy
• Focus on results and targets
• Planning and organizing abilities
• Problem-solving skills
• Customer-focused mindset
• Good communication
• Computer skills

Essential Competencies:

• Following instructions and procedures
• Planning and organizing
• Delivering results and meeting customer needs
• Working well with people
• Analyzing information
• Leading and supervising
• Entrepreneurial and commercial thinking
• Handling pressure and setbacks

Apply by: 19 December 2025