Assistant Store Manager – Clicks Springs Mall Jobs

Assistant Store Manager – Clicks Springs Mall

Job Type: Full Time

Qualification: Bachelors, Matric

Experience: 1 year

Location: Gauteng, Springs

Job Field: Sales / Marketing / Retail / Business Development

Clicks Group is a retail-led healthcare company listed on the JSE Limited since 1996. Through leading brands like Clicks, GNC, The Body Shop, and Claire’s, the group operates over 840 stores across southern Africa. Clicks leads the healthcare market with the largest retail pharmacy chain, featuring more than 620 in-store pharmacies.

Introduction

Are you passionate about retail and service excellence? Do you feel confident driving sales and building customer loyalty to give the brand a competitive edge? An exciting opportunity is available for an Assistant Store Manager. The successful candidate will report to the Store Manager.

Job Purpose

To support the Store Manager in running the store efficiently and delivering excellent service. This role involves driving sales and building customer loyalty to meet sales, profit, and compliance targets, creating a competitive advantage for the brand.

Job Objectives

• Achieve the store’s financial goals by driving sales and maximizing them through promotions, cross-selling, up-selling, and superior customer service from the team.
• Handle all store operations efficiently, including expenses, stock management, shrinkage control, housekeeping, and administration.
• Execute in-store visual merchandising to meet presentation and promotion standards, keeping the store’s appearance aligned with the brand image.
• Support the Store Manager in motivating and directing staff to reach targets and manage the team effectively when the manager is absent.
• Help maintain daily work schedules according to the group’s labour policy and model to ensure all departments are fully staffed.
• Implement customer service initiatives that create a great experience, build loyalty, and meet club card participation targets.
• Manage administrative tasks efficiently, such as completing and submitting weekly time, attendance, and employee records to HR.
• Promote the brand as the customer’s top choice for health and beauty by embodying and driving the company values.

Minimum Requirements

Education and Experience

• Essential: Grade 12 (with at least 50% in Maths and English)
• Essential: Relevant Retail or Business Management qualification (for external applicants)
• Desirable: Degree in Retail or Business Management
• Minimum 1 year’s experience in an assistant store management role in retail or FMCG operations, or completion of the Clicks Trainee Store Management Programme
• Experience in financial management (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills

• Understanding and application of financial management principles
• Retail or FMCG background, including knowledge of merchandising and promotions
• Knowledge of stock, cost, risk, and compliance management
• Knowledge of customer service excellence
• Knowledge of labour legislation and industrial relations practices
• Knowledge of people management
• Knowledge of competency-based interviewing
• Numeracy skills
• Results and target-driven mindset
• Planning and organizing skills
• Problem-solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy

Essential Competencies

• Following instructions and procedures
• Planning and organizing
• Delivering results and meeting customer expectations
• Working with people
• Analyzing
• Leading and supervising
• Entrepreneurial and commercial thinking
• Coping with pressures and setbacks

Apply by: 13 November 2025

Method of Application

Interested and qualified candidates should apply through the Clicks Group careers portal.

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