Assistant Store Manager -Clicks Randburg Jobs

Introduction

• Are you passionate about retail and excellent service? Do you feel confident driving sales and building customer loyalty to give the brand a competitive edge? An exciting opportunity exists for an Assistant Store Manager. The successful candidate will report to the Store Manager.

Job Description

Job Purpose:

• To assist the Store Manager in running the store efficiently and delivering top service by boosting sales and customer loyalty. This helps meet sales, profit, and compliance goals, creating an advantage for the brand.

Job Objectives:

• Achieve the store’s financial goals by increasing sales through promotions, cross-selling, up-selling, and great customer service across the team.
• Handle all store operations smoothly, including expenses, stock control, loss prevention, cleaning, and admin tasks.
• Set up in-store displays and promotions to meet standards and keep the store looking sharp in line with the brand.
• Help the Store Manager motivate staff, guide them to hit targets, and manage the team when the manager is away.
• Support creating daily work schedules that follow company labour policies to keep all areas fully staffed.
• Run customer service programs that create positive experiences, build loyalty, and reach club card sign-up goals.
• Manage admin duties efficiently, like submitting time records and employee files to HR weekly.
• Promote the brand as the top choice for health and beauty by living the company values.

Minimum Requirements

Education and Experience:

• Required: Grade 12 (at least 50% in Maths and English)
• Required: Relevant qualification in Retail or Business Management (for external applicants)
• Preferred: Degree in Retail or Business Management
• At least 1 year in an assistant store manager role in retail or FMCG, or completion of the Clicks Trainee Store Management Programme
• Experience with financial management (budgets, profit and loss, financial ratios, etc.)

Job Knowledge and Skills:

• Understanding of financial management basics
• Retail or FMCG experience, including merchandising and promotions
• Knowledge of stock, cost, risk, and compliance processes
• Skills in delivering excellent customer service
• Awareness of labour laws and employee relations
• People management abilities
• Competency-based interviewing skills
• Good numeracy
• Driven to meet results and targets
• Strong planning and organizing
• Problem-solving
• Customer-focused mindset
• Clear communication
• Basic computer skills

Essential Competencies

• Following instructions and procedures
• Planning and organizing
• Delivering results and meeting customer needs
• Working well with people
• Analyzing information
• Leading and supervising
• Entrepreneurial and commercial thinking
• Handling pressure and setbacks