Assistant Store Manager – Clicks Montagu Village Jobs

Introduction

Are you passionate about retail and service excellence? Do you feel confident driving sales and building customer loyalty to create a competitive edge for the brand? An exciting opportunity exists for an Assistant Store Manager. The successful candidate will report to the Store Manager.

Job Description

Job Purpose:

To support the Store Manager in running the store efficiently and delivering excellent service. This includes driving sales, building customer loyalty, meeting sales, profit, and compliance targets, and giving the brand a competitive advantage.

Job Objectives:

• Achieve the store’s financial goals by maximizing sales through promotions, cross-selling, up-selling, and providing superior customer service to the entire team.
• Handle all store operations smoothly, including expenses, stock management, shrinkage control, housekeeping, and administration.
• Implement in-store visual merchandising to meet presentation and promotion standards, ensuring the store’s appearance matches the brand image.
• Support the Store Manager in motivating and guiding staff to reach targets and performance goals, and manage the team when the Store Manager is away.
• Help maintain daily work schedules according to the Group’s labour policy and model to ensure all departments are fully staffed.
• Carry out customer service initiatives that create a positive experience, build loyalty, and meet club card participation targets.
• Manage administrative tasks efficiently, including weekly time and attendance records and employee documentation for HR.
• Support the Group’s vision to be the customer’s first choice for health and beauty retail by living the company values.

Minimum Requirements

Education and Experience:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: Relevant Retail/Business Management qualification (for external applicants)
• Desirable: Degree in Retail/Business Management
• Minimum 2 years’ experience in an assistant store management role in retail/FMCG operations, or completion of the Clicks Trainee Store Management Programme
• Experience in financial management (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills:

• Understanding of financial management principles
• Retail/FMCG background, including merchandising and promotions
• Knowledge of stock, cost, risk, and compliance procedures
• Customer service excellence
• Labour legislation and IR practices
• People management
• Competency-based interviewing
• Numeracy skills
• Results and target-driven approach
• Planning and organising skills
• Problem-solving skills
• Strong customer focus
• Good communication skills
• Computer literacy

Essential Competencies:

• Following instructions and procedures
• Planning and organising
• Delivering results and meeting customer expectations
• Working with people
• Analysing
• Leading and supervising
• Entrepreneurial and commercial thinking
• Coping with pressures and setbacks

Method of Application

Interested and qualified candidates should apply through the Clicks Group careers portal.