Assistant Store Manager – Clicks Jumbo Mall Jobs

Introduction

Are you passionate about retail and service excellence? Do you feel confident driving sales and building customer loyalty to give the brand a competitive edge? We have an exciting opportunity for an Assistant Store Manager. You will report to the Store Manager.

Job Purpose

To support the Store Manager in running the store efficiently and delivering excellent service. This involves driving sales, building customer loyalty, and meeting sales, profit, and compliance targets to strengthen the brand’s position.

Job Objectives

• Help achieve the store’s financial goals by maximizing sales through promotions, cross-selling, up-selling, and top-notch customer service for the whole team.
• Handle all store operations smoothly, including expenses, stock management, shrinkage control, housekeeping, and administration.
• Set up in-store visual merchandising to meet presentation and promotion standards, keeping the store’s look aligned with the brand image.
• Support the Store Manager in motivating staff to hit targets and manage the team when the manager is away.
• Help with daily work schedules to follow the company’s labour policy and ensure all departments are fully staffed.
• Carry out customer service plans that create great experiences, build loyalty, and reach club card targets.
• Manage administrative tasks efficiently, such as submitting weekly time and attendance records and employee files to HR.
• Promote the brand as the top choice for health and beauty by living the company values.

Minimum Requirements

Education and Experience

• Grade 12 (with at least 50% in Maths and English)
• Relevant Retail or Business Management qualification (for external applicants)
• Degree in Retail or Business Management (preferred)
• At least 1 year in an assistant store management role in retail or FMCG, or completion of the Clicks Trainee Store Management Programme
• Experience in financial management (budgets, profit and loss statements, financial ratios)

Job Knowledge and Skills

• Understanding of financial management basics
• Retail or FMCG experience, including merchandising and promotions
• Knowledge of stock, cost, risk, and compliance procedures
• Skills in delivering excellent customer service
• Awareness of labour laws and industrial relations
• People management knowledge
• Competency-based interviewing skills
• Good numeracy skills
• Focus on results and targets
• Planning and organizing abilities
• Problem-solving skills
• Strong customer focus
• Clear communication skills
• Computer literacy

Essential Competencies

• Following instructions and procedures
• Planning and organizing
• Delivering results and meeting customer needs
• Working well with people
• Analyzing information
• Leading and supervising
• Entrepreneurial and commercial thinking
• Coping with pressures and setbacks

Method of Application

Interested and qualified candidates should apply through the Clicks Group careers portal.

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