Assistant Store Manager – Clicks Fourways Crossing Jobs

Introduction

Are you passionate about retail and service excellence? Do you feel confident driving sales and building customer loyalty to give the brand a competitive edge? An exciting opportunity exists for an Assistant Store Manager. The successful candidate will report to the Store Manager.

Job Purpose

To assist the Store Manager in running the store efficiently and delivering excellent service. This involves driving sales, building customer loyalty, and meeting sales, profit, and compliance targets to maintain a competitive advantage for the brand.

Job Objectives

• Achieve the store’s financial goals by maximizing sales through promotions, cross-selling, up-selling, and providing superior customer service across the team.
• Handle all store operations smoothly, including managing expenses, stock, shrinkage, housekeeping, and administration.
• Implement in-store visual merchandising to meet presentation and promotion standards, ensuring the store’s appearance aligns with the brand image.
• Support the Store Manager in motivating and guiding staff to meet targets and manage the team effectively when the manager is absent.
• Help create daily work schedules in line with the company’s labour policy and model to keep all departments fully staffed.
• Carry out customer service initiatives that create a positive experience, boost loyalty, and reach club card participation goals.
• Manage administrative tasks efficiently, such as submitting weekly time and attendance records and employee details to HR.
• Promote the brand as the top choice for health and beauty retail by embodying and encouraging the company’s values.

Minimum Requirements

Education and Experience

• Essential: Grade 12 (with at least 50% in Maths and English)
• Essential: Relevant Retail or Business Management qualification (for external applicants)
• Desirable: Degree in Retail or Business Management
• At least 1 year of experience in an assistant store management role in retail or FMCG operations, or completion of the Clicks Trainee Store Management Programme
• Experience in financial management (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills

• Understanding of financial management principles
• Retail or FMCG background, including merchandising and promotions
• Knowledge of stock, cost, risk, and compliance procedures
• Skills in delivering customer service excellence
• Awareness of labour laws and industrial relations practices
• People management knowledge
• Competency-based interviewing skills
• Numeracy skills
• Results-oriented and target-driven mindset
• Planning and organizing abilities
• Problem-solving skills
• Strong focus on customers
• Good communication skills
• Computer literacy

Essential Competencies

• Following instructions and procedures
• Planning and organizing
• Delivering results and meeting customer expectations
• Working with people
• Analyzing
• Leading and supervising
• Entrepreneurial and commercial thinking
• Coping with pressures and setbacks

Method of Application

Interested and qualified candidates should apply through Clicks Group’s careers portal.

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