Assistant Store Manager – Clicks Fourways Crossing Jobs

Introduction

Are you passionate about retail and excellent service? Do you feel confident driving sales and building customer loyalty to give the brand a competitive edge? An exciting opportunity exists for an Assistant Store Manager. The successful candidate will report to the Store Manager.

Job Purpose

To support the Store Manager in running the store efficiently and delivering top service. This involves driving sales and building customer loyalty to meet sales, profit, and compliance goals, creating a strong position for the brand.

Key Responsibilities

• Achieve the store’s financial goals by maximizing sales through promotions, cross-selling, up-selling, and outstanding customer service across the team.
• Handle all store operations smoothly, including expenses, stock management, loss prevention, housekeeping, and administration.
• Implement in-store visual merchandising to meet presentation and promotion standards, keeping the store aligned with the brand image.
• Support the Store Manager in motivating staff to reach targets and manage the team when the manager is away.
• Help create daily work schedules that follow group labor policies and ensure all departments are properly staffed.
• Carry out customer service programs that create positive experiences, build loyalty, and meet club card targets.
• Manage administrative tasks efficiently, including submitting time, attendance, and employee records to HR.
• Promote the brand as the top choice for health and beauty by living the company values.

Minimum Requirements

Education and Experience

• Grade 12 (Maths 50% and English 50%)
• Relevant Retail or Business Management qualification (for external applicants)
• Degree in Retail or Business Management (preferred)
• At least 1 year in an assistant store management role in retail or FMCG, or completion of the Clicks Trainee Store Management Programme
• Experience with financial management (budgets, profit and loss, financial ratios)

Job Knowledge and Skills

• Understanding of financial management principles
• Retail or FMCG background, including merchandising and promotions
• Knowledge of stock, cost, risk, and compliance procedures
• Skills in customer service excellence
• Awareness of labor laws and industrial relations
• People management skills
• Competency-based interviewing knowledge
• Numeracy skills
• Results-oriented and target-driven
• Planning and organizing abilities
• Problem-solving skills
• Strong customer focus
• Good communication
• Computer literacy

Essential Competencies

• Following instructions and procedures
• Planning and organizing
• Delivering results and meeting customer expectations
• Working with people
• Analyzing
• Leading and supervising
• Entrepreneurial and commercial thinking
• Coping with pressures and setbacks

Method of Application

Interested and qualified candidates should apply through the Clicks Group careers portal.

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