Assistant Store Manager – Clicks Fourways Crossing Jobs

Introduction

Are you passionate about retail and service excellence? Do you feel confident driving sales and building customer loyalty to create a competitive edge for the brand? An exciting opportunity is available for an Assistant Store Manager. The successful candidate will report to the Store Manager.

Job Purpose

To support the Store Manager in running the store efficiently and delivering excellent service. This includes driving sales, building customer loyalty, and meeting sales, profit, and compliance targets to give the brand a strong advantage.

Job Objectives

• Achieve the store’s financial goals by maximizing sales through promotions, cross-selling, up-selling, and top customer service across the team.
• Handle all store operations smoothly, including expenses, stock management, shrinkage control, housekeeping, and administration.
• Set up in-store visual merchandising to meet presentation and promotion standards, keeping the store’s look aligned with the brand image.
• Support the Store Manager in motivating and guiding staff to hit targets and manage the team when the manager is away.
• Help create daily work schedules following the company’s labour policy to ensure all departments are fully staffed.
• Implement customer service programs that create a great experience, build loyalty, and reach club card targets.
• Manage administrative tasks efficiently, such as submitting time and attendance records and employee files to HR.
• Promote the brand as the top choice for health and beauty by living the company values.

Minimum Requirements

Education and Experience

• Grade 12 (at least 50% in Maths and English) is essential.
• A relevant Retail or Business Management qualification is essential for external applicants.
• A degree in Retail or Business Management is desirable.
• At least 1 year in an assistant store management role in retail or FMCG, or completion of the Clicks Trainee Store Management Programme.
• Experience with financial management, including budgets, profit and loss statements, and financial ratios.

Job Knowledge and Skills

• Understanding of financial management principles.
• Retail or FMCG background, with knowledge of merchandising and promotions.
• Knowledge of stock, cost, risk, and compliance procedures.
• Strong customer service skills.
• Awareness of labour laws and industrial relations practices.
• People management skills.
• Competency-based interviewing knowledge.
• Good numeracy skills.
• Results-oriented and target-driven.
• Planning and organizing abilities.
• Problem-solving skills.
• Strong focus on customers.
• Clear communication skills.
• Computer literacy.

Essential Competencies

• Following instructions and procedures.
• Planning and organizing.
• Delivering results and meeting customer expectations.
• Working well with people.
• Analyzing information.
• Leading and supervising.
• Entrepreneurial and commercial thinking.
• Coping with pressures and setbacks.

Method of Application

Interested and qualified candidates should apply through the company’s careers portal.

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