Assistant Store Manager – Clicks Eastrand Mall Jobs

Introduction

Are you passionate about retail and excellent service? Do you feel confident driving sales and building customer loyalty to give the brand a competitive edge? We have an exciting opportunity for an Assistant Store Manager. You will report to the Store Manager.

Job Purpose

To support the Store Manager in running the store efficiently and delivering top service. Drive sales and build customer loyalty to meet sales, profit, and compliance goals, creating a strong position for the brand.

Job Objectives

• Help achieve the store’s financial goals by boosting sales through promotions, cross-selling, up-selling, and great customer service across the team.
• Handle all store operations smoothly, including expenses, stock management, loss prevention, cleaning, and admin tasks.
• Set up in-store displays and promotions to meet standards and keep the store looking on-brand.
• Support the Store Manager in motivating staff to hit targets and manage the team when the manager is away.
• Help create daily work schedules following company labor policies to keep all areas fully staffed.
• Run customer service programs that create positive experiences, build loyalty, and meet club card targets.
• Manage admin duties efficiently, like submitting weekly time records and employee files to HR.
• Promote the brand as the top choice for health and beauty by living the company values.

Minimum Requirements

Education and Experience

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: Relevant Retail or Business Management qualification (for external applicants)
• Desirable: Degree in Retail or Business Management
• At least 1 year in an assistant store manager role in retail or FMCG, or completion of the Clicks Trainee Store Management Programme
• Experience with financial management (budgets, profit and loss, financial ratios)

Job Knowledge and Skills

• Understanding of financial management basics
• Retail or FMCG background, including merchandising and promotions
• Knowledge of stock, cost, risk, and compliance procedures
• Skills in delivering excellent customer service
• Awareness of labor laws and employee relations
• People management skills
• Competency-based interviewing knowledge
• Good numeracy
• Driven by results and targets
• Planning and organizing abilities
• Problem-solving skills
• Strong focus on customers
• Clear communication
• Basic computer skills

Essential Competencies

• Following instructions and procedures
• Planning and organizing
• Delivering results and meeting customer needs
• Working well with people
• Analyzing information
• Leading and supervising
• Entrepreneurial and commercial thinking
• Coping with pressure and setbacks