Assistant Store Manager (54808) Jobs

Job Description

• Our client, a leading national retail group, is looking for experienced Assistant Store Managers to help run daily operations in several branches across the Midlands and North Coast. Each successful candidate will manage one key branch, with multiple positions available in the region.
• Midlands branches are in retail malls in Pietermaritzburg, Howick, and Hilton. North Coast branches are in Ballito and Umdloti.
• To qualify, you need 3 years of proven experience managing a team in a retail setting where you deal directly with customers. Your experience should include leading teams that sell products to consumers in areas like food, beverages, pharmaceuticals, home care, or maintenance.
• This role suits a hands-on retail manager who enjoys building and motivating teams, delivering great customer service, and ensuring smooth operations in a busy environment.

Duties and Responsibilities

• Support the Store Manager to meet sales, service, and profit goals.
• Handle stock control and manage bi-annual stock takes. Ensure proper stock flow to the sales floor, accurate ordering, replenishment, and shrinkage control.
• Follow merchandising standards fully. Plan, set up, and maintain promotional stock and displays. Stick to all labelling, pricing, and layout rules.
• Keep day-to-day store operations running smoothly and schedule staff.
• Resolve customer queries and complaints quickly to provide excellent service.
• Manage the Click & Collect process for online orders, including handling related queries.
• Help with performance reviews, personal development plans, training, and HR tasks.
• Ensure everyone follows company policies, standard operating procedures, and health and safety rules.

Essential Requirements

• Must be a South African citizen.
• Matric certificate.
• Pass an MIE check with no criminal record and a clear credit rating.
• Valid driver’s license and own reliable transport.
• At least 3 years as a supervisor.
• Background in sales floor management, receiving, administration, and cash office duties.
• Solid experience in stock control, expense management, and reporting.
• Strong numerical, analytical, and communication skills.
• Great attention to detail and commitment to processes.
• Flexible to work retail hours and travel when needed.

Advantageous Skills and Experience

• Tertiary qualifications are a plus.
• Experience with Excel, SAP, Unisolv, SuccessFactors, or similar retail systems is preferred.

Remuneration and Benefits

• Competitive CTC package, negotiable based on strong relevant experience.
• Full benefits, including medical aid and provident fund contributions.
• Staff discounts and performance-based incentives.