Assistant Reservations Manager – Protea Hotel by Marriott Cape Town, Sea Point Jobs

Assistant Reservations Manager – Protea Hotel by Marriott Cape Town, Sea Point

Employer: Marriott International, Inc.
Location: Cape Town, Western Cape
Employment Type: Full-time
Experience Required: 1-3 years
Education: Bachelor’s Degree/National Certificate preferred

Position Summary

Support our global hospitality leader in managing reservation operations and driving sales excellence. This role involves leading a reservations team, optimizing revenue opportunities, and delivering exceptional guest service at our Sea Point property.

Key Responsibilities

• Manage daily reservations operations and team assignments
• Analyze market trends and implement revenue strategies
• Handle complex reservation inquiries and negotiations
• Maintain accurate booking systems and inventory management
• Resolve guest concerns with proactive solutions
• Train staff on sales techniques and service standards
• Monitor competitor activity and market positioning

Candidate Requirements

• High school diploma (minimum) with 3+ years hospitality experience OR
• Bachelor’s degree in Hotel Management/Business with 1+ year experience
• Proven track record in sales conversion and revenue management
• Strong proficiency in property management systems
• Excellent communication and negotiation skills
• Customer-focused approach with problem-solving abilities

Leadership Competencies

• Adaptable under pressure
• Strategic decision-making skills
• Team development focus
• Conflict resolution expertise
• Multicultural awareness

Technical Skills

• Revenue management systems
• Advanced Microsoft Office
• Data analysis proficiency
• Inventory control techniques

Application Process

Qualified candidates are invited to submit applications through the Marriott International careers portal. Only shortlisted applicants will be contacted for interviews.

Note: No application fees required. Applicants are encouraged to ensure CV accuracy before submission.