Assistant Manager – Process Training

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  • Full Time
  • Cape Town, South Africa

WNS Global Services SA

Assistant Manager – Process Training

Company Overview

WNS Global Services SA helps businesses thrive in competitive markets by supporting growth through innovative solutions. Join our collaborative team to unlock extraordinary potential together.

Position Details

  • Job Type: Full Time
  • Education: Bachelor’s Degree
  • Experience: 3+ years
  • Location: Cape Town, Western Cape
  • Field: Training & Development (Travel Industry)

Key Responsibilities

  • Lead new hire training programs and transition staff to operations
  • Assess employee performance to identify skill gaps
  • Develop custom training materials and update existing content
  • Collaborate with stakeholders to improve process efficiency
  • Monitor class performance metrics (attrition, quality, attendance)
  • Deliver coaching feedback to trainees and tenured staff
  • Produce reports and maintain training records

Requirements

  • Airline reservation/ticketing domain knowledge (minimum 3 years)
  • Experience in voice-based training programs
  • Proficiency in MS Office (PowerPoint, Excel, Word)
  • Flexibility to work rotating shifts
  • Strong analytical and presentation skills
  • Proven ability to manage multiple priorities

Application Process

Qualified candidates are invited to submit applications through the WNS Global Services career portal.

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