WNS Global Services SA
Assistant Manager – Operations (Aviation Services)
Employment Type: Full Time
Minimum Qualification: Bachelor’s Degree
Location: Cape Town, Western Cape
Department: Project Management
Core Responsibilities
- Lead team operations and client leadership meetings
- Monitor and coach 15-20 service team members
- Develop performance improvement strategies and incentive programs
- Maintain operational efficiency across service floors
- Conduct candidate interviews and hiring processes
- Implement company policies and procedural updates
- Support Group Manager and act as deputy when required
Essential Requirements
- Expertise in international ticketing systems and IATA regulations
- Proficiency in fare calculations and travel industry protocols
- Strong English communication skills (verbal/written)
- Advanced Microsoft Office capabilities
- Experience with quality assurance tools
Work Conditions
- Flexibility for extended hours and inter-site travel
- Data management precision
- Collaborative team leadership approach
- Public speaking proficiency
Application Process
Qualified candidates are invited to submit applications through the official careers portal.
⚠ No application fees required at any stage
↳ All recruitment activities are subject to our ethical employment policies. Report any irregularities for immediate investigation.
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