Assistant Host Manager

Assistant Host Manager Opportunity

Company: One&Only Resorts | Location: Cape Town, Western Cape

Position Type: Full-Time | Education Requirement: Bachelor’s Degree | Field: Hospitality

About Us

One&Only Resorts and Private Homes create exceptional experiences in globally-inspired locations. We pride ourselves on delivering world-class service in distinctive environments that blend cultural richness with natural beauty.

Role Overview

We seek a detail-oriented Assistant Host Manager to maintain our high service standards while leading a team of hospitality professionals. This role combines operational leadership with guest relationship management.

Key Responsibilities

Leadership & Development

• Train team members in reservations, sales techniques, and company protocols
• Conduct daily briefings and performance reviews
• Develop monthly training programs and update SOPs

Operations Management

• Supervise cleanliness and maintenance of all guest areas
• Coordinate room servicing schedules and special requests
• Monitor operational systems (Opera, ALICE, SAGA)

Guest Experience

• Resolve guest inquiries with professionalism
• Manage VIP arrivals and special accommodations
• Analyze feedback through ReviewPro platform

Financial Oversight

• Implement revenue-generating strategies
• Manage departmental budgets

Candidate Requirements

• High school diploma (Bachelor’s preferred)
• Bilingual English proficiency
• 2+ years luxury hospitality experience
• Expertise in hotel management systems
• Strong leadership and problem-solving skills

Application Process

Qualified candidates are invited to submit applications through the official careers portal. Please prepare:

• Updated CV/resume
• Cover letter
• Professional references

Note: One&Only Resorts maintains ethical hiring practices – we never request payment for applications or assessments.