Assistant Front Office Manager – Protea Hotel by Marriott Breakwater Lodge Jobs

Assistant Front Office Manager – Protea Hotel by Marriott Breakwater Lodge

Company: Marriott International, Inc. (Global lodging leader with 6,000+ properties across 122 countries)

Position Overview

Support the Front Office Manager in overseeing daily operations across reception, concierge, and switchboard services. Lead staff coordination to ensure efficient check-in/check-out processes while maintaining exceptional guest satisfaction standards.

Key Requirements

• Minimum 2 years supervisory experience in hotel front office operations
• Diploma/Degree in Hospitality Management or equivalent
• Proficiency in property management systems (FOSSE, Guestware)
• Strong problem-solving and conflict resolution skills

Core Responsibilities

Team Leadership:
Train staff, manage shift operations, and maintain open communication channels across departments

Guest Experience Management:
Handle special requests, resolve complaints, and implement service improvement initiatives

Operational Excellence:
Monitor compliance with policies, optimize billing processes, and maintain security protocols

Essential Competencies

• Effective communication across all organizational levels
• Adaptability in high-pressure situations
• Financial acumen for departmental performance optimization
• Cultural awareness for diverse guest interactions

Application Process

Qualified candidates meeting specified requirements are invited to submit applications through Marriott International’s careers portal.

Note: No application fees required at any stage of the recruitment process.