Westin Hotels & Resorts
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Assistant Front Office Manager
Employer: Westin Hotels & Resorts
Location: Cape Town, Western Cape
Employment Type: Full Time
Experience: 3+ years
Qualification: National Certificate in Hospitality
About the Role
We seek an enthusiastic professional to deliver exceptional guest experiences at our 5-star establishment. You’ll support front office operations while maintaining Marriott International’s high service standards.
Key Requirements
- Relevant hospitality qualification
- 3 years supervisory experience in 5-star environment
- Proficient in OPERA PMS and MS Office
- Strong leadership & conflict resolution skills
- Excellent customer service orientation
- Knowledge of labor relations processes
Core Responsibilities
- Manage daily front office operations
- Train and develop team members
- Maintain service quality standards
- Handle guest relations and special requests
- Ensure health/safety compliance
- Conduct performance evaluations
- Collaborate across departments
Leadership Expectations
- Foster team collaboration and trust
- Implement employee recognition programs
- Maintain open communication channels
- Ensure consistent shift coverage
Application Process:
Qualified candidates should apply through official Marriott careers portal.
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