Assistant Front Office Manager Jobs

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Company Overview

Marriott International, Inc. is a global hospitality leader operating over 6,000 properties across 122 countries. With a 90-year legacy of family-led service excellence, we’re headquartered in Bethesda, Maryland, and maintain the highest standards in guest experiences worldwide.

Position: Assistant Front Office Manager

• Employment Type: Full Time
• Education Requirement: Bachelor’s Degree
• Experience: Minimum 3 years in 5-star hospitality
• Location: Cape Town, Western Cape
• Department: Administration/Secretarial

Job Summary

Lead our front office operations team to deliver exceptional guest experiences at our premium 5-star establishment. Support the Front Office Manager in maintaining service excellence while overseeing daily operations and staff development.

Key Requirements

• Bachelor’s degree in Hospitality Management or related field
• 3+ years supervisory experience in luxury hospitality
• Proficiency in OPERA system and MS Office
• Strong leadership and conflict resolution skills
• Excellent communication and organizational abilities
• Knowledge of labor relations and staff training techniques

Core Responsibilities

• Manage front desk operations and guest service standards
• Coordinate staff scheduling and performance management
• Handle guest inquiries and resolve service issues
• Implement training programs and safety protocols
• Maintain interdepartmental collaboration for seamless service
• Monitor service quality metrics and improvement initiatives

Leadership Expectations

• Foster team collaboration and professional development
• Conduct performance reviews and recognition programs
• Maintain open communication channels with staff
• Ensure compliance with brand standards and procedures

Application Process

Interested and qualified candidates should apply through the Marriott International careers website.

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