Application Support Analyst: GCOS Jobs

Company: Transnet

Location: Durban, KwaZulu-Natal

Job Type: Full Time

Experience: 8 years

Qualification: Bachelor’s Degree in Computer Science, Information Technology, or relevant field

Job Field: ICT / Computer

Position Purpose

The role involves providing expert support for operational applications, with a focus on the Terminal Operating System (TOS). This includes troubleshooting and resolving issues, monitoring system performance, and offering guidance to users and service delivery teams.

Key Responsibilities

• Provide technical support for the Terminal Operating System (TOS) and other applications, including EDI support for external clients such as shipping lines and clearing agents.
• Participate in the full software development lifecycle, including analysis, design, development, testing, and deployment of business software systems.
• Conduct user training on existing and new GCOS functionalities and ensure seamless system adoption.
• Monitor and resolve issues reported through the helpdesk, ensuring timely and effective problem resolution.
• Translate user requirements into technical solutions and collaborate with stakeholders to address complex business challenges.
• Proactively research new technologies and process improvements to enhance productivity and system performance.
• Design, develop, and test software applications, ensuring high-quality, maintainable, and reusable code.
• Prepare documentation and deliver training materials for new solutions, and ensure successful deployment to production environments.
• Provide regular updates to stakeholders on technical designs and project timelines.
• Monitor system performance and recommend improvements to optimize functionality and efficiency.
• Log and resolve issues in existing systems, ensuring proper documentation and resolution.
• Gather and analyze business data requirements, translating them into actionable insights and strategic recommendations.
• Develop and maintain data visualizations, reports, and dashboards to effectively communicate findings.
• Apply user-centered design principles to enhance usability and accessibility of applications.
• Conduct usability audits and identify areas for improvement in user interfaces.
• Provide support for in-house and third-party applications, documenting bugs and fixes as needed.
• Assist in implementing support tools and processes, and manage project documentation.

Qualifications and Experience

• Driver’s license (Code 08 required).
• Bachelor’s Degree in Computer Science, Information Technology, or a relevant field (NQF 7).
• Minimum of 8 years of experience in applications development, business intelligence, or user interface/user experience design.
• Strong understanding of programming languages and tools, including Visual Studio, ASP.Net, MVC, IIS, VB.Net, C#, Microsoft SQL, JAVA, and Oracle.
• Certifications in Oracle APEX or other relevant technologies are advantageous.
• Knowledge of HTML/CSS is a plus.

Competencies

• Familiarity with the Software Development Life Cycle (SDLC) and application systems management practices.
• Experience in developing and implementing new systems or system improvements.
• Strong problem-solving skills and the ability to work collaboratively with users to address complex challenges.
• Excellent communication skills and the ability to compile clear technical documentation.
• Experience in project management and application systems training.

How to Apply

Interested candidates should apply through the official Transnet Talent Portal.

**Note:** Never pay for any job application, training, or certification during the recruitment process. If unsure, contact the employer directly.