Capitec Bank Ltd
Purpose Statement
- Respond to telephone and digital queries from clients, providing services across Capitec’s product offerings aligned with operational targets.
Experience Requirements
Minimum:
- 1-2 years’ experience in a banking, retail, finance, or client service environment.
Ideal:
- 1-2 years Contact Centre experience and/or relevant experience, preferably in sales and service.
Qualifications
Level | Qualification |
---|---|
Minimum | Grade 12 National Certificate / Vocational |
Ideal or Preferred | A relevant tertiary qualification in Financial Management or Business Management |
Knowledge and Skills
Minimum Knowledge:
- Retail or consumer service, or banking environment.
Ideal Knowledge:
- Understanding of banking or financial principles.
- Basic telesales techniques.
- Sales principles and techniques.
- Operational and product knowledge.
- Capitec Bank products and procedures.
Skills Required:
- Communication Skills
- Computer Literacy (MS Word, Excel, Outlook)
- Attention to Detail
- Analytical Skills
- Selling Skills
- Influencing Skills
- Telephonic / Call Skills
Conditions of Employment
- Clear criminal and credit record.
- Willing to work regular shifts, weekends, or rotational standbys.
Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
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