• Full Time
  • Bellville, Western Cape, ZA

Capitec Bank Ltd

Purpose Statement

  • Respond to telephone and digital queries from clients, providing services across Capitec’s product offerings aligned with operational targets.

Experience Requirements

Minimum:

  • 1-2 years’ experience in a banking, retail, finance, or client service environment.

Ideal:

  • 1-2 years Contact Centre experience and/or relevant experience, preferably in sales and service.

Qualifications

Level Qualification
Minimum Grade 12 National Certificate / Vocational
Ideal or Preferred A relevant tertiary qualification in Financial Management or Business Management

Knowledge and Skills

Minimum Knowledge:

  • Retail or consumer service, or banking environment.

Ideal Knowledge:

  • Understanding of banking or financial principles.
  • Basic telesales techniques.
  • Sales principles and techniques.
  • Operational and product knowledge.
  • Capitec Bank products and procedures.

Skills Required:

  • Communication Skills
  • Computer Literacy (MS Word, Excel, Outlook)
  • Attention to Detail
  • Analytical Skills
  • Selling Skills
  • Influencing Skills
  • Telephonic / Call Skills

Conditions of Employment

  • Clear criminal and credit record.
  • Willing to work regular shifts, weekends, or rotational standbys.

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

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